ServiceNow

Advisory Solution Consultant – Retail & Hospitality

Addison, Texas, United States

Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Retail, HospitalityIndustries

Requirements

Candidates must possess at least 7 years of pre-sales solution consulting or sales engineering experience. Proficiency with the ServiceNow platform or cloud software solutions is required, along with experience integrating AI into work processes. Experience collaborating with product management, product marketing, and partners is necessary. Strong territory management skills, including pipeline building, and the ability to actively listen to customer requirements are essential. A background in the Retail and Hospitality industry is a plus, as are Solution Consulting certifications. A strong preference is given to candidates in North Texas, and travel may be required.

Responsibilities

The Advisory Solution Consultant will act as a technical and domain expert supporting client-facing sales teams and owning the technical strategy for accounts. Key activities include leading discovery workshops, delivering product demonstrations to align solutions with customer needs, and answering technical questions from clients, partners, and colleagues. The role involves providing feedback to product management on enhancements, sharing best practices with other Solution Consultants, staying current on competitive analysis, and supporting marketing events.

Skills

Solution Consulting
Technical Sales
Pre-sales
Retail
Hospitality
Cloud Platform
AI
Salesforce
Customer Success
Enterprise Architecture
Product Management
Business Value Consulting

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters
2004Year Founded
$81.5MTotal Funding
IPOCompany Stage
Consulting, Consumer Software, Enterprise SoftwareIndustries
10,001+Employees

Benefits

Generous family leave
Flexible PTO
Matched Donations
Retirement benefits
Annual learning stipends
Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.
Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.
The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.
The company focuses on large enterprises, providing tailored solutions for diverse industries.
ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.
The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.
ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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