Solution Consultant - [Employee Experience, Customer Workflow, ITX]

Employment Type: Full-time Location Type: Remote

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Position Overview

As a member of our Solution Consulting team, you will have a major impact on our future success by supporting [Employee Experience, Customer Workflow, ITX] Solution Sales. You will guide revenue for one of our products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.

Responsibilities

• Support Product Sales: Act as a technical and domain expert for a client-facing sales team.
• Lead Discovery Workshops: Determine customers' challenges and present product demonstrations to align our solution with customer needs.
• Answer Technical Questions: Provide answers to product feature and technical questions from customers, channel partners, and ServiceNow colleagues.
• Provide Feedback: Offer feedback to product management regarding product enhancements that can address customer needs and provide additional value.
• Share Best Practices: Share and learn best practices and re-usable assets with other Solution Consultants to enhance team quality and efficiency.
• Stay Current: Remain up-to-date on competitive analysis and market differentiation.
• Support Marketing Events: Participate in executive briefings, conferences, user groups, and trade shows.

Qualifications

• AI Integration Experience: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Pre-Sales Experience: 7+ years of pre-sales solution consulting or sales engineering experience.
• Platform Proficiency: Proficiency with the ServiceNow platform or technical expertise with cloud software solutions.
• Collaboration Experience: Experience working collaboratively with product management, product marketing, partners, and professional services.
• Territory Management: Skills in territory management, including pipeline building and working with Sales counterparts to guide execution excellence.
• Travel: Travel, as necessary.

Compensation and Benefits

• Base Pay: $131,925 - $217,725 (for positions in this location)
• Additional Compensation: Equity (when applicable), variable/incentive compensation, and a competitive On Target Earnings (OTE) incentive compensation structure for sales positions.
• Benefits: Health plans (including flexible spending accounts), a 401(k) Plan with company match, Employee Stock Purchase Plan (ESPP), matching donations, a flexible time away plan, and family leave programs.

Note: Compensation is based on geographic location and subject to change based on work location. Base pay is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

Additional Information

• Work Personas: ServiceNow approaches its distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories assigned to employees based on their work nature and assigned location. Learn more here.