Customer Service Representative
Beyond FinanceFull Time
Entry Level & New Grad
High school diploma or GED equivalent is required. Candidates must possess strong customer service, problem-solving, issue resolution, and communication skills. A sense of urgency, attention to detail, and the ability to work independently with minimal supervision are essential. Familiarity with SAP, Inquiry Database, Excel, SharePoint, Genesys, FET Sales Force, MS Teams, and MyCoke is beneficial. Experience with order management and customer service processes within CCNA PSS is preferred.
The Advisor, Customer Service Freestyle provides dedicated support to customers and business partners by processing orders and inquiries, utilizing order management systems to resolve issues within established service level agreements. Key activities include acting as a single point of contact, documenting customer issues and resolutions, managing customer orders to meet requested arrival dates while minimizing costs, evaluating credit requests, and handling customer expedite requests. The role also involves understanding performance metrics, resolving order issues for MyCoke customers, identifying trends, recommending system and process improvements, and assisting with ad hoc projects.
Global leader in non-alcoholic beverages
The Coca-Cola Company is a major player in the beverage industry, offering a variety of non-alcoholic drinks such as soft drinks, water, sports drinks, juices, and plant-based beverages. Its products are manufactured and distributed through a network of bottling partners who handle the production, packaging, and delivery of these beverages to consumers and businesses around the world. This extensive distribution system ensures that Coca-Cola products are widely available. Unlike many competitors, Coca-Cola benefits from strong brand recognition and a diverse portfolio of popular drinks, which helps it adapt to changing consumer tastes. The company's goal is to refresh the world and positively impact communities while maintaining a commitment to sustainability.