Advisor, Customer Service Freestyle

United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Beverages, Food & BeverageIndustries

Requirements

High school diploma or GED equivalent is required. Candidates must possess strong customer service, problem-solving, issue resolution, and communication skills. A sense of urgency, attention to detail, and the ability to work independently with minimal supervision are essential. Familiarity with SAP, Inquiry Database, Excel, SharePoint, Genesys, FET Sales Force, MS Teams, and MyCoke is beneficial. Experience with order management and customer service processes within CCNA PSS is preferred.

Responsibilities

The Advisor, Customer Service Freestyle provides dedicated support to customers and business partners by processing orders and inquiries, utilizing order management systems to resolve issues within established service level agreements. Key activities include acting as a single point of contact, documenting customer issues and resolutions, managing customer orders to meet requested arrival dates while minimizing costs, evaluating credit requests, and handling customer expedite requests. The role also involves understanding performance metrics, resolving order issues for MyCoke customers, identifying trends, recommending system and process improvements, and assisting with ad hoc projects.

Skills

Customer Service

Problem Solving

Issue Resolution

Communication

Order Management

Data Entry

Credit Evaluation

Relationship Building

The Coca-Cola Company

Global leader in non-alcoholic beverages

About The Coca-Cola Company

The Coca-Cola Company is a major player in the beverage industry, offering a variety of non-alcoholic drinks such as soft drinks, water, sports drinks, juices, and plant-based beverages. Its products are manufactured and distributed through a network of bottling partners who handle the production, packaging, and delivery of these beverages to consumers and businesses around the world. This extensive distribution system ensures that Coca-Cola products are widely available. Unlike many competitors, Coca-Cola benefits from strong brand recognition and a diverse portfolio of popular drinks, which helps it adapt to changing consumer tastes. The company's goal is to refresh the world and positively impact communities while maintaining a commitment to sustainability.

Atlanta, GeorgiaHeadquarters

1892Year Founded

IPOCompany Stage

Consumer GoodsIndustries

10,001+Employees

Risks

Acquisition of Billson’s Beverages may affect Coca-Cola's non-alcoholic brand image.

Economic pressures may reduce consumer spending on premium Coca-Cola products.

AI-driven campaigns could expose Coca-Cola to data privacy concerns and scrutiny.

Differentiation

Coca-Cola's vast distribution network ensures global product availability and market penetration.

Strong brand equity and marketing efforts drive consumer loyalty and market presence.

Commitment to sustainability initiatives enhances brand reputation and competitive edge.

Upsides

Growing demand for health-conscious beverages boosts Coca-Cola's low-sugar and functional drink offerings.

Direct-to-consumer sales channels enhance Coca-Cola's e-commerce presence and consumer engagement.

Popularity of plant-based diets allows Coca-Cola to expand its plant-based beverage line.

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