Account Manager - Seattle, WA at Expedia Group

Seattle, Washington, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Travel, HospitalityIndustries

Requirements

2+ years of experience in account management, partner/client success, consultative sales, or related field
Proficient in English language skills
Passionate about travel
Work autonomously and collaboratively with a diverse team
Possess a strong appetite for innovative technology, fast-changing business environment, and data driven decision-making
Prioritize and multi-task effectively to achieve critical targets, goals, and/or strategic objectives set by E4B leadership team
Continue to follow up when facing testing situations
Present ideas and directives clearly

Responsibilities

Develop and sustain strong partnerships in a strategic territory by providing relevant data insights and high-quality needs-based consulting services to hotel partners (e.g. revenue management advice, marketing opportunities on the Expedia Group marketplace)
Ensure that partner hotels’ products (content, rates, and availability) are consistently optimized on Expedia Group sites to maximize customer conversion
Secure additional lodging rates and availability information over high demand and compression periods to satisfy traveler needs
Secure seasonal deals and promotions to support the brands’ merchandising and marketing efforts
Continuously promote and develop hotel partners’ high engagement with Expedia Group’s full suite of: Unique market insights (partner reports, competitive data, key performance drivers); In-house revenue management tools (Rev+); Marketing and merchandising opportunities (dynamic promotions, packages, member deals, mobile offers); Specialized brands (e.g. Hotwire, Media Solutions) potential opportunities; Self-service tools (Expedia Partner Central)
Represent Expedia Group in assigned market(s) and establish relationships with key local influencers (e.g. tourism bureau/board, hotel/government association, etc.)
Cross collaborate with internal stakeholders to execute business initiatives
Work closely with a variety of internal teams to drive market strategy
Provide coaching to colleagues (Associate Market Managers) and peers on best practices and workflow methodologies
Conduct regular self-learning to improve skills and influence
Direct internal projects, as/when required
Execute effectively based on KPI metrics (targets, goals, and/or strategic objectives)
Guide and support Hotel Partners to deliver the best traveler experience
Promote self-service
Travel for partner visits min of 50% of the time

Skills

Key technologies and capabilities for this role

Account ManagementPartnership DevelopmentRevenue ManagementData InsightsContent OptimizationRate ManagementAvailability ManagementMarketing StrategySales ConsultingHotel Partnerships

Questions & Answers

Common questions about this position

What benefits does Expedia Group offer?

Expedia Group provides a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model with cool offices, and career development resources.

Is this a remote position or does it require being in Seattle?

The job is titled 'Account Manager - Seattle, WA' and mentions a flexible work model with some pretty cool offices, but specific location requirements are not detailed.

What are the main responsibilities of the Account Manager role?

The role involves developing and maintaining hotel partnerships, optimizing products like content, rates, and availability, securing deals and promotions, promoting Expedia tools, and collaborating with internal teams.

What is the company culture like at Expedia Group?

Expedia Group fosters a diverse, vibrant, and welcoming community with an open culture where everyone belongs, differences are celebrated, and success is shared collectively, guided by Values and Leadership Agreements.

What makes a strong candidate for this Account Manager position?

Strong candidates should have experience in partnership development, data insights, revenue management consulting, market strategy, and cross-collaboration with internal teams, particularly in the lodging or travel industry.

Expedia Group

Travel booking platform for various services

About Expedia Group

Expedia Group operates in the travel industry, offering a wide range of services for travelers and travel-related businesses. It connects users to various travel options, including flights, hotels, car rentals, vacation packages, and activities, allowing them to find and book trips that fit their needs and budgets. The company generates revenue primarily through commissions from bookings made on its platforms and through advertising, where travel service providers can promote their offerings. Unlike many competitors, Expedia Group not only serves individual travelers but also partners with travel agencies and corporate clients, providing them with valuable data and tools to enhance their operations. The goal of Expedia Group is to create a seamless travel experience for users while supporting its partners in growing their businesses.

Bellevue, WashingtonHeadquarters

1996Year Founded

IPOCompany Stage

Consumer Goods, EntertainmentIndustries

Benefits

Paid Vacation

Parental Leave

Hybrid Work Options

Professional Development Budget

Risks

Riyadh Air's entry into the market could increase competition for Expedia.

CFO transition may lead to strategic shifts or instability in financial management.

Expedia's partnership with Mondelez WTR may not yield expected results due to economic uncertainties.

Differentiation

Expedia Group operates a diverse portfolio of travel brands, including Expedia and Vrbo.

The company offers a comprehensive suite of services for travelers and travel-related businesses.

Expedia Group partners with service providers, offering data, tools, and technology to optimize operations.

Upsides

Increased demand for personalized travel experiences enhances Expedia's AI-driven recommendation systems.

The rise of 'workcations' allows Expedia to market longer stay packages.

Sustainability in travel is a priority, enabling Expedia to promote eco-friendly options.

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