Deliveroo

Account Manager - Retail

Dubai, Dubai, United Arab Emirates

$60,000 – $80,000Compensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Retail, Food DeliveryIndustries

Requirements

Candidates should have 3-4 years of experience in account management, business development, or a commercial role, and experience working within the Retail and/or Pharmacy industry. They should be an experienced negotiator with the ability to drive mutual value for both partners and Deliveroo.

Responsibilities

The Retail Account Manager will manage relationships with top Retail/Non-food partners, becoming the expert in this space as Deliveroo scales. They will drive partner performance through proactive reporting, meetings, and reviews, analyzing data to identify growth opportunities and devise solutions to address issues. The role involves managing marketing and promotional planning, ensuring a strong value proposition for customers, and working closely with compliance, legal, and operations. Additionally, they will own the execution of site roll-outs and represent Deliveroo across partner organizations.

Skills

Negotiation
Account Management
Retail
Business Development
Partner Management
Data Analysis
Reporting
Marketing Planning

Deliveroo

Online food delivery connecting customers and restaurants

About Deliveroo

Deliveroo connects customers with a variety of restaurants through its online food delivery service. Customers can place orders via the Deliveroo website or mobile app, which are sent to partner restaurants for preparation. Once the food is ready, Deliveroo's network of delivery riders brings it directly to the customer's home. This system allows restaurants to expand their reach without handling their own delivery logistics. Deliveroo earns money by charging restaurants a commission on orders and customers a delivery fee. They also offer a subscription service, Deliveroo Plus, which gives customers unlimited free delivery for a monthly fee, encouraging loyalty and providing consistent revenue. Additionally, Deliveroo engages in community initiatives, such as providing free meals to NHS workers during the pandemic, which helps build a positive public image and strengthen community relationships.

Key Metrics

London, United KingdomHeadquarters
2013Year Founded
$1,569.6MTotal Funding
IPOCompany Stage
Food & Agriculture, Consumer SoftwareIndustries
5,001-10,000Employees

Benefits

Health Insurance
Paid Vacation
Parental Leave
Family Planning Benefits

Risks

Increased competition from Uber Eats and Just Eat threatens market share.
Rising operational costs due to inflation may impact profit margins.
Potential regulatory challenges could increase labor costs for delivery riders.

Differentiation

Deliveroo offers a diverse range of cuisines, from fast food to high-end dining.
The company partners with non-food brands, expanding beyond traditional food delivery.
Deliveroo's three-sided marketplace connects customers, restaurants, and delivery riders efficiently.

Upsides

Partnerships with brands like Accessorize diversify revenue and expand market reach.
Deliveroo Plus subscription service boosts customer loyalty and provides recurring revenue.
AI integration enhances delivery efficiency and reduces operational costs.

Land your dream remote job 3x faster with AI