Account Manager - French Speaking at Deliveroo

Manchester, England, United Kingdom

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£26,400 – £32,400Compensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Food Delivery, TechnologyIndustries

Requirements

Track record in an account management role; strong relationship building skills to produce positive results
Able to understand a problem and get to the crux of an issue quickly, using data and without over-complicating
Enthusiastic, with the ability to remove barriers through creativity
Excellent phone manner, and experience providing telephone support to customers
Enthusiastic about technology and keen to learn about all the ways in which our technology can help our partners succeed
Language skills - ability to converse with businesses in French

Responsibilities

Manage a portfolio of accounts through desk-based account management model
Support growth of partners through email, phone, online presentations and video calls
Maintain long-term relationships with our partner base, ensuring the best service is provided so our partners can be successful on our platform
Liaise between your restaurants and our teams to ensure delivery of our solutions according to our partner's needs
Manage accounts to initiate and maintain favourable relationship with partners, coupled with driving positive outcomes for Deliveroo
Execute campaigns to improve key performance metrics including customer outcomes, restaurant retention and order volume growth
Drive engagement with Deliveroo's national and local marketing opportunities for restaurants

Skills

Key technologies and capabilities for this role

Account ManagementRelationship BuildingData AnalysisTelephone SupportEmail CommunicationOnline PresentationsVideo CallsPerformance MetricsFrench Language

Questions & Answers

Common questions about this position

What is the salary and bonus for this Account Manager role?

The base salary is £26,400, plus a bonus of up to £6,000 per year, paid quarterly.

What is the work arrangement and location for this position?

This is an office-based position during your 3 month probation, after which you will have the autonomy of hybrid working. You will work as part of the SMB team in Manchester City Centre.

What skills are required for this Account Manager position?

Required skills include a track record in account management with strong relationship building, ability to understand problems quickly using data, enthusiasm and creativity, excellent phone manner with telephone support experience, enthusiasm about technology, and ability to converse in French.

What benefits does Deliveroo offer?

Deliveroo offers a range of great benefits in areas including health, family, finance, community, convenience, growth, and time.

What makes a strong candidate for this role?

A strong candidate has a track record in account management with strong relationship building skills, quick problem-solving using data, enthusiasm and creativity, excellent phone manner, technology enthusiasm, and French language skills.

Deliveroo

Online food delivery connecting customers and restaurants

About Deliveroo

Deliveroo connects customers with a variety of restaurants through its online food delivery service. Customers can place orders via the Deliveroo website or mobile app, which are sent to partner restaurants for preparation. Once the food is ready, Deliveroo's network of delivery riders brings it directly to the customer's home. This system allows restaurants to expand their reach without handling their own delivery logistics. Deliveroo earns money by charging restaurants a commission on orders and customers a delivery fee. They also offer a subscription service, Deliveroo Plus, which gives customers unlimited free delivery for a monthly fee, encouraging loyalty and providing consistent revenue. Additionally, Deliveroo engages in community initiatives, such as providing free meals to NHS workers during the pandemic, which helps build a positive public image and strengthen community relationships.

London, United KingdomHeadquarters

2013Year Founded

$1,569.6MTotal Funding

IPOCompany Stage

Food & Agriculture, Consumer SoftwareIndustries

5,001-10,000Employees

Benefits

Health Insurance

Paid Vacation

Parental Leave

Family Planning Benefits

Risks

Increased competition from Uber Eats and Just Eat threatens market share.

Rising operational costs due to inflation may impact profit margins.

Potential regulatory challenges could increase labor costs for delivery riders.

Differentiation

Deliveroo offers a diverse range of cuisines, from fast food to high-end dining.

The company partners with non-food brands, expanding beyond traditional food delivery.

Deliveroo's three-sided marketplace connects customers, restaurants, and delivery riders efficiently.

Upsides

Partnerships with brands like Accessorize diversify revenue and expand market reach.

Deliveroo Plus subscription service boosts customer loyalty and provides recurring revenue.

AI integration enhances delivery efficiency and reduces operational costs.

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