Account Manager - Client Servicing at Global Worldwide

Delhi, Delhi, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Advertising, Marketing, Digital CommunicationsIndustries

Requirements

Extensive experience in client servicing, account management, or a related role, with a proven track record of leadership. Preferably 4-6 years of experience required
Excellent communication, negotiation, and interpersonal skills
Strong strategic thinking and planning abilities
Exceptional organisational skills with the ability to manage multiple priorities
Demonstrated ability to take initiative and drive results
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
Client-focused, results-driven, and a team player

Responsibilities

Lead and mentor the client servicing team, fostering a culture of excellence and continuous improvement
Develop and implement client service strategies to enhance client satisfaction and achieve business objectives
Build and maintain strong relationships with key clients, understanding their needs and providing tailored solutions
Oversee the execution of client projects, ensuring they are delivered on time, within budget, and to the highest standards
Monitor and evaluate the performance of the client servicing team, providing feedback and development opportunities
Identify opportunities for account growth
Prepare and present regular reports on client satisfaction, team performance, and business outcomes to senior management
Address and resolve any client issues or escalations promptly and effectively
Work closely with other departments to ensure seamless service delivery and to identify opportunities for process improvement
Manage the budget for the client servicing department, ensuring efficient allocation of resources

Skills

Key technologies and capabilities for this role

Client ServicingTeam LeadershipMentoringClient StrategyRelationship ManagementProject OversightPerformance ManagementBusiness DevelopmentReportingProblem SolvingDigital MarketingStrategic Planning

Questions & Answers

Common questions about this position

What experience is required for the Account Manager role?

Extensive experience in client servicing, account management, or a related role is required, preferably 4-6 years with a proven track record of leadership.

What key skills are needed for this position?

Candidates need excellent communication, negotiation, and interpersonal skills, strong strategic thinking and planning abilities, exceptional organisational skills, proactivity, proficiency in Microsoft Office Suite, and a client-focused, results-driven team player attitude.

What is the salary for this Account Manager position?

This information is not specified in the job description.

Is this a remote position, or what is the location requirement?

This information is not specified in the job description.

What does the company culture look like at Grapes Worldwide?

Grapes Worldwide fosters agile minds, invests in talent, and emphasizes strategy, creativity, leadership, and turning customers into evangelists with over 200 minds continuously at work.

Global Worldwide

Leads in agriculture, materials science, and gaming

About Global Worldwide

Global Worldwide operates in multiple sectors, including agriculture, materials science, genetic engineering, election management systems, and pharmaceutical testing. The company utilizes scientific methods to create solutions that address global challenges and fulfill customer needs. Recently, it has ventured into mobile video game development, applying its expertise to design engaging digital experiences. Global Worldwide distinguishes itself from competitors by combining its long-standing industry knowledge with new digital initiatives, allowing it to serve a diverse clientele through various revenue streams such as product sales, service contracts, and digital content. The company's goal is to continuously adapt and evolve, ensuring it meets the demands of changing global markets.

Atlanta, GeorgiaHeadquarters

1945Year Founded

VENTURE_UNKNOWNCompany Stage

Food & Agriculture, Consumer Software, Biotechnology, GamingIndustries

51-200Employees

Risks

Genetic engineering faces scrutiny and potential regulation due to ethical concerns.

Competition from Tencent and Activision Blizzard threatens Global Worldwide's gaming division.

Election management systems risk backlash over security and integrity concerns.

Differentiation

Global Worldwide excels in diverse sectors, including agriculture and genetic engineering.

The company integrates historical strengths with new ventures like mobile video games.

Global Worldwide's multifaceted business model spans product sales, services, and digital content.

Upsides

Demand for sustainable agriculture boosts Global Worldwide's precision farming technologies.

Biodegradable materials create opportunities in Global Worldwide's materials science division.

CRISPR advancements enhance Global Worldwide's genetic engineering capabilities.

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