Account Manager at WhatNot

New York, New York, United States

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$134,000 – $180,000Compensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerce, MarketplacesIndustries

Requirements

5+ years of experience working in sales and/or account management function, specifically working with top business partners, streamers, and/or creators
Past experience growing and scaling Account Management teams within an organization
Specific knowledge of Salesforce, AirTable, Sigma, and other tools to expertly manage accounts
Strong project management, organization, and stakeholder engagement skills, including multitasking to lead and execute multiple projects in parallel
Experience in planning and leading strategic initiatives in close partnership with cross-functional teams and drive execution
Exceptional interpersonal skills and ability to work effectively with internal and external stakeholders, building strong functional relationships based on trust and respect
Be within commuting distance of New York City, NY, Los Angeles, CA, or San Francisco, CA hubs
Low ego, growth mindset, and high-impact drive

Responsibilities

Develop and nurture strong seller relationships to support the business through a consultative approach
Deeply understand sellers' business, seller growth opportunities, seller marketing, and exec-level coaching needed to help Whatnot sellers achieve high growth goals
Grow seller business through clear, data-driven POVs, and recommendations that align with overall business and company goals
Manage a targeted book of business and develop a strategy for both short and long-term sustained success. Drive in-quarter business growth and product adoption
Partner with cross-functional teams across the organization to share insights and learnings from sellers
Advocate for sellers and their needs, clearly articulating business and revenue impact and needs to unlock growth
Perform project management on initiatives across a variety of cross-functional team stakeholders and drive projects to successful outcomes

Skills

Key technologies and capabilities for this role

Account ManagementRelationship BuildingConsultative ApproachData-Driven StrategyBusiness GrowthSeller MarketingExecutive CoachingE-commerceStrategic Planning

Questions & Answers

Common questions about this position

What is the salary range for the Account Manager position?

The salary range is $134K - $180K.

Is this role remote or does it require office presence?

Team members must be within commuting distance of our New York City, NY, Los Angeles, CA, or San Francisco, CA hubs.

What experience and skills are required for this Account Manager role?

Candidates need 5+ years of experience in sales and/or account management, specifically with top business partners, streamers, and/or creators, plus experience growing seller businesses.

What is the company culture like at Whatnot?

Whatnot values a low ego, growth mindset, and high-impact drive, with a remote co-located team inspired by innovation and anchored in their values.

What makes a strong candidate for the Account Manager role?

Strong candidates are self-starters who thrive in ambiguity, are passionate about sellers and people, and have experience building strategies for seller growth with top partners.

WhatNot

Online marketplace for authentic collectibles

About WhatNot

Whatnot.com operates as an online marketplace dedicated to collectibles, particularly focusing on items like Funkos and FiGPiNs. The platform ensures that every collectible listed is 100% authentic through a rigorous verification process that includes hand authentication, providing trust and security for both buyers and sellers. It caters to collectors and enthusiasts who seek a reliable space to buy and sell rare and exclusive items from popular franchises such as Marvel Comics and Star Wars. Whatnot.com distinguishes itself from competitors by charging low fees on sales and offering seller protection, which guarantees prompt and secure payments. The company's goal is to create a trusted environment for the growing community of collectible enthusiasts, facilitating safe and easy transactions for unique items.

Marina del Rey, CaliforniaHeadquarters

2019Year Founded

$728.7MTotal Funding

SERIES_ECompany Stage

Consumer Software, Consumer GoodsIndustries

501-1,000Employees

Benefits

Competitive base salary and stock options

Unlimited Vacation Policy and No Meeting Holidays

Health Insurance options including Medical, Dental, Vision, Life, Short term disability & Long term Disability

Work From Home Support

Up to $500 monthly to spend within Whatnot App

Care benefits

Risks

Increased competition from TikTok Shop may impact Whatnot's market share.

The collectibles market's volatility could affect Whatnot's sales and inventory.

Expansion into new categories may dilute Whatnot's specialized brand identity.

Differentiation

Whatnot offers a unique marketplace for 100% authenticated collectible items.

The platform integrates live shopping with entertainment, enhancing user engagement.

Whatnot's partnerships with major franchises like Marvel boost its market appeal.

Upsides

Whatnot's $265M funding round supports expansion and new product categories.

The platform's collaboration with PSA enhances trust through integrated authentication services.

Rising interest in live shopping among younger demographics drives Whatnot's growth.

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