Account Manager at DoubleVerify

New York, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Digital Advertising, AdTech, Media AnalyticsIndustries

Requirements

2-4 years overall work experience
1-2 years of experience in Sales or Account Management with a deep understanding of the online advertising industry
Bachelor’s Degree from an accredited institution
Exceptional command of Microsoft Excel

Responsibilities

Service all aspects of customer accounts and relationships, overseeing campaigns across kick-off, implementation, launch, reporting, remediation, and billing
Work closely and collaboratively with Sales, Implementation, Product Management, Engineering, and Finance teams to deliver world-class customer service and solutions
Recommend and implement strategies for driving ongoing client product needs
Educate customers about all aspects of the DoubleVerify product suite and how products can be leveraged to meet their goals and objectives
Deliver Operational Excellence and superior service across accounts, including establishing contact reports (QBR delivery, Monthly office hours, feature update meetings, and education sessions)
Have strategic conversations during all applicable client touch points (status calls, office hours, QBRs, outings, etc.) and regularly update manager with new information
Execute against and maintain Strategic Account Plan for all Top Tier advertisers in portfolio and review status of Top Tier accounts on monthly basis at a minimum, including DV products used, spend trends, performance vs KPIs
Keep abreast of industry & client specific news for Top Tier clients and proactively provide suggestions for optimizations and new product/feature opportunities
Identify common questions, trends and challenges; establish an action plan to improve knowledge retention for specific clients
Identify potential churn risks and escalate immediately to the appropriate salesperson and manager, following the outlined churn process including updating in Salesforce
Provide updates monthly on important factors in churn including if they are speaking to a competitor, recurring issues and plans to address them, how aware they are of full product offerings, and how engaged they are
Perform a monthly audit of entire book of business and present it to manager by the 10th of the following month to ensure coverage of revenue and relationship, account hygiene, and any next steps
Clean-up AM dashboard on a weekly basis, ensuring all audit tasks are on track
Upload all client related documents including reporting, marketing updates, and education sessions in Salesforce
Completion of all internal tracker and status documents within designated timeframes, showcasing effective prioritization & consistency of excellent quality in all tasks
Ensure to provide regular updates to clients, partners and internal stakeholders as needed and see through every issue until resolved (providing confirmation to all parties)

Skills

Account Management

Client Relationships

Campaign Management

QBR Delivery

Reporting

Billing

Strategic Planning

Digital Advertising

Product Education

Customer Service

DoubleVerify

Digital advertising verification and analytics services

About DoubleVerify

DoubleVerify ensures the quality and effectiveness of digital advertising for major brands. The company provides verification and analytics services that help brands, advertisers, platforms, and publishers confirm that their ads are seen by real people, are placed in safe environments, and effectively reach their target audiences. Their services include checking ad viewability, preventing fraud, and ensuring brand safety by using advanced technology and dedicated teams to identify and combat fraud schemes. Unlike many competitors, DoubleVerify focuses on providing comprehensive analytics that help clients maximize their advertising budgets and improve returns on investment. The goal of DoubleVerify is to enhance the trust and effectiveness of digital advertising, making it a reliable channel for brands to connect with consumers.

New York City, New YorkHeadquarters

2008Year Founded

$385.7MTotal Funding

IPOCompany Stage

Data & Analytics, Consumer SoftwareIndustries

1,001-5,000Employees

Benefits

401(k) Company Match

Performance Bonus

Company Equity

Risks

Ad-blocking software usage may reduce the effectiveness of DoubleVerify's verification services.

Privacy-focused regulations could limit DoubleVerify's ability to track and verify ad performance.

Growing competition from companies like Integral Ad Science pressures DoubleVerify to innovate.

Differentiation

DoubleVerify offers industry-leading GenAI protection against low-quality AI-generated content.

The company provides comprehensive media quality authentication across diverse digital channels.

DoubleVerify's News Accelerator program leverages engaged news audiences while ensuring brand suitability.

Upsides

Increased demand for CTV advertising optimization tools boosts DoubleVerify's AI-powered solutions.

Growing importance of GenAI protection aligns with DoubleVerify's recent product launch.

Expansion to platforms like Spotify indicates a trend towards comprehensive media quality authentication.

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