Account Manager at AXS

Tokyo, Japan

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Ticketing, Live Events, Entertainment, SportsIndustries

Requirements

Experience in account management or client relations (specific requirements not detailed)
Strong understanding of the ticketing industry and event management is preferred
Excellent communication and interpersonal skills
Ability to build and maintain strong client relationships
Proactive research and communication skills

Responsibilities

Manage an assigned portfolio of clients to ensure timely and successful delivery of ticketing solutions
Provide front-line, exceptional service and support, including relationship management, event setup, configuration, and technical support
Advise, assist, and advocate for ticketing partners
Support all AXS products and services
Serve as a key market expert for AXS, conducting proactive research and communicating with clients
Ensure client satisfaction and contract renewals
Hold clients accountable for their deliverables and protect AXS departments from unreasonable requests
Work closely with marketing to manage AXS brand activation in partnership with clients
Report on client health statistics and address any performance or satisfaction issues

Skills

Account Management

Client Relations

Ticketing Industry

Event Management

Relationship Management

Technical Support

Event Setup

CRM

AXS

Global ticketing platform for events and analytics

About AXS

AXS is a global ticketing platform that utilizes integrated technology and analytics to power primary and resale marketplaces, offering best-in-class ticketing, marketing, and data technology for various events, from music clubs to major sporting events.

Los Angeles, CaliforniaHeadquarters

2011Year Founded

VENTURE_UNKNOWNCompany Stage

Consulting, Consumer Software, AI & Machine Learning, Consumer GoodsIndustries

201-500Employees