Account Manager at Harmonic

New York, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Venture Capital, StartupsIndustries

Requirements

Being customer-obsessed: Prioritizing customer needs and ensuring accurate representation of the product
Continuous self-improvement: Actively seeking and providing feedback, demonstrating a commitment to growth
“Get shit done” attitudes: Maintaining a fast-paced, results-oriented approach
Curious: Demonstrates a strong desire to understand customer needs, industry trends, and product intricacies
Accountable: Reliably fulfills commitments with excellence and speed
Engaged: Proactively identifies and addresses issues, demonstrating a willingness to take ownership
Industry leader in customer obsession, responsiveness, product knowledge, and commercial handling

Responsibilities

Serve as the primary point of contact for approximately 80 clients
Provide exceptional customer support and responsiveness
Manage renewals and expansion opportunities
Develop and maintain deep product knowledge
Handle commercial aspects of client relationships

Skills

Account Management

Customer Support

Renewals

Client Expansion

Product Knowledge

Commercial Handling

Customer Obsession

Harmonic

Data platform for business intelligence

About Harmonic

Harmonic.ai provides a platform that offers detailed information on over 20 million companies and 160 million individuals, primarily serving clients in the business intelligence sector such as investment firms and venture capitalists. Users can access a vast and constantly updated database through a subscription service, which includes features like hyper-specific searches, alerts for actionable companies, and team network utilization. The platform also supports integration with users' systems via a Chrome extension and an API, enhancing workflow efficiency. A notable feature is the bulk import option, allowing clients to manage large data volumes effectively. Harmonic.ai aims to empower businesses and investors to make informed decisions by leveraging comprehensive data and advanced search capabilities.

San Francisco, CaliforniaHeadquarters

2021Year Founded

$29.2MTotal Funding

SERIES_ACompany Stage

Data & Analytics, Enterprise Software, Financial ServicesIndustries

51-200Employees

Benefits

Health Insurance

401(k) Company Match

Free Lunch

Company Social Events

Commuter Benefits

Quarterly company-wide offsites

Risks

Increased competition from low-cost platforms like EdgeIn could attract Harmonic's potential customers.

Growing AI security concerns may impact customer trust and regulatory scrutiny for Harmonic.

Ethical and regulatory challenges may arise as Harmonic's AI capabilities expand.

Differentiation

Harmonic offers a comprehensive database of over 20 million companies and 160 million individuals.

The platform provides advanced search capabilities and real-time alerts for actionable opportunities.

Harmonic's bulk import feature allows seamless integration with clients' data warehouses.

Upsides

Harmonic raised $75M to develop AI with superior mathematical capabilities, enhancing its platform.

The rise in AI-driven business intelligence tools increases demand for Harmonic's services.

Harmonic's text-based search tool aligns with the need for sophisticated data querying.

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