Customer Success Manager
SamaSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Software, Biotechnology, SaaS, Home ServicesIndustries
Requirements
The ideal candidate will have demonstrated experience in an outbound sales environment with commission and/or targets, showcasing a history of success. They should possess high energy, thrive in a dynamic, fast-paced sales environment with short sales cycles, and be motivated by high volume and uncapped earning potential. The role requires a driven and tenacious individual who can quickly recover from setbacks and proactively find solutions to customer challenges, thinking quickly on their feet. A coachable attitude is also essential.
Responsibilities
The Account Executive, Existing Business will manage a funnel of existing customers to identify expansion opportunities through additional features and products. They will proactively connect with customers, offering recommendations on how to better utilize Jobber to drive their success and increase Jobber's revenue, primarily by encouraging subscription upgrades or the adoption of online payment software. The role involves consistently achieving and exceeding sales targets, communicating and collaborating with various departments to provide feedback on initiatives, products, and campaigns, and tracking key information in Salesforce for follow-up and analytics.
Skills
Sales
Customer Relationship Management
Lead Generation
Business Development
Communication
Problem-Solving
Small Business Support
Jobber
SaaS platform for home service management
About Jobber
Jobber provides software solutions tailored for home service businesses, helping them manage operations like quoting, scheduling, invoicing, and payment collection. The platform operates on a subscription model, allowing small to medium-sized businesses in industries such as cleaning, landscaping, plumbing, and HVAC to access its features for a recurring fee. Jobber simplifies the management process, making it easier for businesses to serve their customers. It includes a mobile app and offers unlimited one-on-one support, along with resources like salary reports to assist in hiring. Jobber's goal is to enhance the efficiency and effectiveness of home service businesses.
Edmonton, CanadaHeadquarters
2011Year Founded
$180.7MTotal Funding
SERIES_DCompany Stage
Consumer Software, Enterprise SoftwareIndustries
501-1,000Employees
Benefits
Health Insurance
401(k) Retirement Plan
401(k) Company Match
Paid Vacation
Paid Sick Leave
Parental Leave
Professional Development Budget
Wellness Program
Risks
Increased competition from AI-driven platforms may reduce Jobber's market share.
Economic fluctuations could impact small businesses' ability to afford Jobber's services.
Integration issues with third-party services may lead to customer dissatisfaction.
Differentiation
Jobber offers a comprehensive SaaS platform for home service businesses.
The platform integrates AI tools like Jobber Copilot for enhanced decision-making.
Jobber's subscription model includes features like quoting, scheduling, and invoicing.
Upsides
Jobber's AI-powered Copilot enhances business strategies and operations.
The partnership with Stripe offers embedded financial services for better cash flow management.
Jobber's new marketing tools help businesses grow through online reviews and campaigns.
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