Technical Recruiter/Talent Partner (Technology)

Position Overview

• Location Type: Remote
• Employment Type: Full-Time
• Salary: Not provided

Kustomer is the industry-leading conversational CRM platform, perfecting every customer experience. Built with intelligent tools such as AI and Automation, no-code configuration, and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel. Today, Kustomer is the core platform for leading brands like Abercrombie, Nuts.com, Skims, Turo, Priceline, and Sweetgreen.

Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $200M in funding backed by leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022. Kustomer joined Meta’s Business Messaging Group to transform the way people and businesses communicate through modern messaging channels. In 2023, Kustomer spun out from Meta as a standalone company backed by original partners, Battery, Redpoint and Boldstart Ventures, who have invested $60M in capital, ensuring Kustomer’s growth and success for many years to come. Our Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are dedicated to enhancing the customer service experience for everyone involved, as it's the core of what we do. We're growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. Kustomer has a strong NYC presence and is also a remote-friendly company, with Krew members located throughout the US and United Kingdom. We believe in togetherness to help foster strong relationships, collaboration, and communication, and our Krew gets together for both KKO and Kamp Kustomer each year.

About the Role

As a Talent Partner (Technology) with Kustomer’s Talent Acquisition team, you will work closely with our Head of Talent Acquisition, Hiring Managers and TA team on building an amazing company full of the best people in the business. Focused on hiring for the R&D side of our team (SWE, Security, Product/UXR) you will be a guide, thought partner, and advisor for driving engagement with talent. This role is focused on the full cycle of recruiting, including a focus on process optimization and strategic headcount planning. You will also partner with our sourcing function (e.g., building top-of-funnel) for critical roles.

Responsibilities

• Identifying, cultivating, and hiring high-quality talent.
• Partnering with Hiring Managers and the TA team on the full recruitment cycle.
• Focusing on process optimization and strategic headcount planning.
• Collaborating with the sourcing function to build a strong talent pipeline.

Requirements

• Not provided in the text