Account Director, Customer Success

Position Overview

Degreed is seeking an experienced and passionate Account Director to join their Customer Success team. This role is responsible for owning gross and net retention for a portfolio of enterprise clients by driving renewal and upsell motions, and ensuring clients achieve tangible, quantifiable value from the Degreed platform. This is a unique opportunity to combine strategic account management, consulting expertise, and product knowledge to deliver impactful results for large enterprise clients.

As the primary point of contact for enterprise customers, you will proactively manage value realization, guide clients to unlock the full potential of the Degreed platform, foster executive relationships, and navigate complex change management. Your expertise in HRTech, Learning & Development, and talent management will position you as a trusted advisor, aligning Degreed’s capabilities with client strategic goals.

About Degreed

Degreed is the upskilling platform that fuels growth and innovation through lifelong learning. We provide everything needed to learn and advance, including LMSs, courses, videos, articles, projects, and real-world skill insights, matching individuals with opportunities that align with their skills, role, and goals.

For businesses, Degreed helps build a culture of learning that attracts, develops, and retains top talent, driving both individual and company success. Degreed believes learning is the key to unlocking opportunities and is on a mission to discover, empower, and celebrate the next generation of global expertise. Join Degreed in shaping the future of learning and workforce development.

Key Responsibilities

• Own gross and net retention targets, driving renewal and upsell motions within your portfolio of enterprise accounts.
• Lead strategic account planning to identify opportunities for growth, ensure client satisfaction, and address potential risks.
• Proactively manage value realization, ensuring customers achieve measurable outcomes and ROI from the Degreed solution.
• Lead discussions related to client success and value.

Key Skills & Qualifications

• Outcome-driven client management: Expertise in proactively managing to and delivering measurable ROI and value realization through a consultative approach.
• Strategic account planning and forecasting: Proven ability to identify growth opportunities, execute renewal and upsell motions, and proactively mitigate risks.
• Relationship management: Strong interpersonal and executive presence to build trust and credibility with economic buyers and senior executive stakeholders.
• Change management expertise: Experience navigating and implementing change within large enterprise environments.
• HRTech, Learning & Development and talent management domain knowledge: Understanding of Learning & Development and talent strategies to align Degreed’s solutions with client goals.
• Product knowledge and consulting skills: Ability to translate product features into tailored solutions that address client needs.
• Negotiation and objection handling: Prowess in leading complex enterprise negotiations, navigating multiple buyer and procurement stakeholders, and effectively managing objections.
• Sales methodologies: Familiarity with frameworks like value selling or MEDDPICC for effective negotiation and expansion strategies.
• Data analysis: Proficiency in using metrics to inform decisions and present insights to clients.
• Communication: Superior verbal, written, and presentation skills, with the ability to distill complex ideas into actionable recommendations.
• Collaboration: Ability to influence and work across internal and external teams to deliver exceptional outcomes for clients.

Employment Type

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Location Type

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Salary

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