Degreed

Account Director | Philadelphia

United States

Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
EdTech, Human Resources, Talent ManagementIndustries

Account Director, Customer Success

Position Overview

Degreed is seeking an experienced and passionate Account Director to join their Customer Success team. This role is responsible for owning gross and net retention for a portfolio of enterprise clients by driving renewal and upsell motions, and ensuring clients achieve tangible, quantifiable value from the Degreed platform. This is a unique opportunity to combine strategic account management, consulting expertise, and product knowledge to deliver impactful results for large enterprise clients.

As the primary point of contact for enterprise customers, you will proactively manage value realization, guide clients to unlock the full potential of the Degreed platform, foster executive relationships, and navigate complex change management. Your expertise in HRTech, Learning & Development, and talent management will position you as a trusted advisor, aligning Degreed’s capabilities with client strategic goals.

About Degreed

Degreed is the upskilling platform that fuels growth and innovation through lifelong learning. We provide everything needed to learn and advance, including LMSs, courses, videos, articles, projects, and real-world skill insights, matching individuals with opportunities that align with their skills, role, and goals.

For businesses, Degreed helps build a culture of learning that attracts, develops, and retains top talent, driving both individual and company success. Degreed believes learning is the key to unlocking opportunities and is on a mission to discover, empower, and celebrate the next generation of global expertise. Join Degreed in shaping the future of learning and workforce development.

Key Responsibilities

  • Own gross and net retention targets, driving renewal and upsell motions within your portfolio of enterprise accounts.
  • Lead strategic account planning to identify opportunities for growth, ensure client satisfaction, and address potential risks.
  • Proactively manage value realization, ensuring customers achieve measurable outcomes and ROI from the Degreed solution.
  • Lead discussions related to client success and value.

Key Skills & Qualifications

  • Outcome-driven client management: Expertise in proactively managing to and delivering measurable ROI and value realization through a consultative approach.
  • Strategic account planning and forecasting: Proven ability to identify growth opportunities, execute renewal and upsell motions, and proactively mitigate risks.
  • Relationship management: Strong interpersonal and executive presence to build trust and credibility with economic buyers and senior executive stakeholders.
  • Change management expertise: Experience navigating and implementing change within large enterprise environments.
  • HRTech, Learning & Development and talent management domain knowledge: Understanding of Learning & Development and talent strategies to align Degreed’s solutions with client goals.
  • Product knowledge and consulting skills: Ability to translate product features into tailored solutions that address client needs.
  • Negotiation and objection handling: Prowess in leading complex enterprise negotiations, navigating multiple buyer and procurement stakeholders, and effectively managing objections.
  • Sales methodologies: Familiarity with frameworks like value selling or MEDDPICC for effective negotiation and expansion strategies.
  • Data analysis: Proficiency in using metrics to inform decisions and present insights to clients.
  • Communication: Superior verbal, written, and presentation skills, with the ability to distill complex ideas into actionable recommendations.
  • Collaboration: Ability to influence and work across internal and external teams to deliver exceptional outcomes for clients.

Employment Type

  • [Employment Type Not Specified]

Location Type

  • [Location Type Not Specified]

Salary

  • [Salary Not Specified]

Skills

Account Management
Consulting
Product Knowledge
Value Realization
Executive Relationship Management
Change Management
HRTech
Learning & Development
Talent Management
Strategic Account Management

Degreed

Learning platform for workforce skill development

About Degreed

Degreed provides a learning and skill development platform designed to help businesses and organizations enhance their workforce. The platform integrates various learning resources such as courses, articles, videos, and webinars, allowing users to track their learning progress, set goals, and gain insights into their skill development. This centralized hub fosters a culture of continuous improvement and adaptability within organizations. Degreed differentiates itself by addressing the fast-changing skill requirements in the workforce and focusing on internal mobility, enabling employees to acquire new skills and move within the organization. The company's goal is to empower organizations to maximize their human capital through ongoing learning and development, ensuring they remain competitive in a rapidly evolving market.

Pleasanton, CaliforniaHeadquarters
2012Year Founded
$377.6MTotal Funding
LATE_VCCompany Stage
EducationIndustries
501-1,000Employees

Benefits

Comprehensive health insurance for you and your family (both PPO and HDHP plans available)
Dental and vision plans for you and your family
Employer-paid life insurance, AD&D, short-term disability, and long-term disability
Company equity
401(k) Retirement Savings Plan with up to 4% match
Company funded HSA and dependent care FSA (pending eligibility)
Generous Parental Leave
Unlimited Paid Time Off and 5 sick days per year
Education benefit: Up to $1,200 per year for anything you want to learn (and we mean anything)!
One-time Home Office Stipend to make your workspace more comfortable
Monthly internet and phone stipend
Monthly wellness stipend through Twic

Risks

Emerging EdTech startups offer similar platforms at lower costs, threatening Degreed's market share.
Economic downturns may reduce corporate spending on Degreed's subscription-based model.
Data privacy concerns pose compliance challenges amid Degreed's global expansion.

Differentiation

Degreed integrates diverse learning resources into a single, comprehensive platform.
The platform supports internal mobility by connecting users to job opportunities.
Degreed's AI-driven capabilities enhance user experience and learning outcomes.

Upsides

Increased demand for personalized learning boosts Degreed's tailored skill development pathways.
Hybrid work models drive investment in digital learning solutions like Degreed.
Partnerships with coaching platforms enhance Degreed's leadership development offerings.

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