フィールドサービス統括マネージャー／点検から予防保全、収益化戦略まで！事業成長に直結するサービスを創る at Mujin

Tokyo, Tokyo, Japan

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Robotics, Material Handling, Logistics, ManufacturingIndustries

Requirements

産業用設備・ロボット・FA機器、または自動化システムにおける保守・メンテナンス経験（メーカー、SIer、工場いずれの経験でも可）
顧客対応経験（技術サポート、導入支援、アフターサービスなど）
トラブルシューティングに取り組める問題解決力・論理的思考力

Responsibilities

サービス部門の事業計画・KPI設計・収益管理
チームメンバー（3〜4名規模）のマネジメントおよび人材育成
顧客対応品質・作業効率を高める仕組みの構築・運用
外部ベンダーの選定・管理を含むリソース最適化
経営層・他部門と連携したサービス戦略の推進
ロボットシステムの定期点検・メンテナンスに伴う工数見積もりおよび顧客とのスケジュール調整
現地での点検・メンテナンス業務（ハードウェア・ソフトウェア両面の確認）
システム不具合のトラブルシューティング（原因調査、復旧対応、改善提案）
顧客からの技術問い合わせ対応（リモートサポートおよびオンサイト対応）
必要に応じたハードウェア・ソフトウェアのアップデートや修正作業
保守・点検データの分析を通じた改善提案（予防保全プログラムの企画・強化）
サービス品質・効率向上のためのマニュアル・ガイドライン作成
営業・開発チームとの情報共有および改善フィードバック

Skills

Key technologies and capabilities for this role

Robot MaintenanceTroubleshootingPLCSensorsMotorsVision SystemsNetwork TroubleshootingPreventive MaintenanceData AnalysisSystem IntegrationCustomer SupportTeam ManagementHardware MaintenanceSoftware UpdatesKPI Design

Questions & Answers

Common questions about this position

What is the compensation structure for this position?

The position offers a monthly salary system with evaluations twice a year in January and July, bonuses twice a year at the same time as evaluations, and salary revisions twice a year.

Is this a remote position or does it require office work?

The position is based at the Tokyo head office with flextime (core time 10am-3pm), but involves on-site customer visits for inspections and maintenance.

What are the required skills for this Field Service Manager role?

Required skills include maintenance experience with industrial equipment, robots, FA machines or automation systems, customer support experience, and strong problem-solving and logical thinking abilities.

What benefits does Mujin offer employees?

Benefits include flextime, full social insurance, commuting allowance, free daily lunch buffet, free drinks and snacks, premium coffee machine, office gym, and monthly team dinners.

What makes a strong candidate for this role?

Strong candidates have hands-on experience in industrial robot setup, teaching, system integration, knowledge of PLCs, sensors, motors, vision systems, network troubleshooting, and prior experience building after-service systems or process improvements.

Mujin

Develops robotics and AI for automation

About Mujin

Mujin develops robotics and artificial intelligence solutions to improve industrial automation. Their products include advanced robotic systems designed for sectors like manufacturing, logistics, and warehousing. These systems work by integrating AI to optimize tasks, enhance productivity, and streamline operations. Unlike many competitors, Mujin focuses on providing tailored solutions that address specific automation challenges faced by their clients. The company's goal is to help businesses increase efficiency and productivity through the effective use of robotics and AI technology.

Tokyo, JapanHeadquarters

2021Year Founded

$118.8MTotal Funding

SERIES_CCompany Stage

Robotics & Automation, AI & Machine LearningIndustries

201-500Employees

Risks

Increased competition from companies like Boston Dynamics in the industrial robotics sector.

Potential over-reliance on Accenture could limit Mujin's strategic flexibility.

Economic instability in Europe and Asia may impact Mujin's expansion and revenue growth.

Differentiation

Mujin's controller enables robots to perform tasks with perception and autonomous decision-making.

The company offers a complete robotic solution, including the Mujin controller and Quickbot depalletizer.

Mujin's platform allows deployment without complex advance settings, unlike typical robotics systems.

Upsides

Mujin secured $85 million in funding, indicating strong market confidence in its growth.

Expansion into Europe with a new office in the Netherlands enhances Mujin's global presence.

Joint venture with Accenture boosts Mujin's capabilities in manufacturing and logistics automation.

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