DevOps Engineer 3 at Chamberlain Group

Oak Brook, Illinois, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IoTIndustries

Requirements

Previous experience in system operations, technical operations or DevOps role for websites and/or mobile applications
Experience working with public cloud data center resources and task automation
Experience supporting consumer-facing products and mobile phone applications
Experience in a 24x7x365 service organization
Ability to work closely with developers using agile methodologies
Ability to identify and manage risks with the platform
Ability to produce high quality, maintainable and scalable software
Ability to analyze requirements, collaborate with architects and leads to produce thoughtful software designs ensuring principals and standards are maintained
Ability to maintain coding standards and participate in peer code reviews
Ability to participate in technical assessment, scoping and management of changes to the code-base

Responsibilities

Manage existing as well as development of new monitoring frameworks, monitoring dashboards and monitoring data history archive in support of Service Level Agreements and Quality of Service reporting
Deliver “three nines” uptime by forming collaboration teams aligned to the SLA/SLO goal
Define, manage, and execute operational tests and processes to confirm system health or status using custom tools and 3rd party monitoring applications
Participate, manage, lead incident response calls ensuring immediate mitigation and ultimate resolution to root causes of service interruptions; ensure operations team documentation and training on incident responses is kept current; participate in rotational 24x7 on-call support schedule
Collaborate, consult, coordinate task level work with developers or scrum teams on capacity expansion or new feature deployment; ensure accurate server and system capacity projections to prevent service degradation
Coordinate with internal customers to discuss operational dimensions and requirements of new releases of MyQ/Connected Products; coordinate with cross-functional business teams including production support/analyst roles across call centers, marketing, engineering, product development, security and IT
Collaborate with Chamberlain domain experts (Infrastructure, Database, Middleware) as the team develops features and platform enhancements; lead and contribute to technical discussions
Perform daily/weekly/monthly reporting duties as directed; conduct data extractions in support of QOS investigations, RCAs, business opportunities and user communications
Author Root Cause Analysis (RCA) documents after service breaks; collect RCA documents from other responsible parties for service breaks impacting myQ/Connected Platforms; follow up on corrective actions

Skills

Key technologies and capabilities for this role

DevOpsMonitoring FrameworksDashboardsIncident ResponsePublic CloudTask AutomationSLA/SLOOperational TestingCustom Tools3rd Party Monitoring

Questions & Answers

Common questions about this position

Is this a full-time position?

Yes, this is a full-time employment opportunity.

What is the work arrangement or location policy for this role?

This information is not specified in the job description.

What experience is required for this DevOps Engineer role?

Previous experience in system operations, technical operations, or a DevOps role for websites and/or mobile applications is required, along with familiarity with public cloud data centers and task automation.

What is the on-call requirement for this position?

The role involves being part of the rotational schedule of the on-call support team with 24x7 on-call assignment every few weeks, as it supports a 24x7x365 service organization.

What makes a strong candidate for this DevOps Engineer position?

Strong candidates have experience supporting consumer-facing products and mobile applications, can work closely with developers using agile methodologies, and are skilled in incident response, monitoring, and collaboration across teams.

Chamberlain Group

Smart home access control solutions provider

About Chamberlain Group

Chamberlain Group specializes in intelligent access solutions, focusing on smart home connectivity and access control systems. Their main products include garage door openers, commercial door openers, and gate operators, which can be professionally installed or purchased as DIY options for enhanced home security and convenience. The myQ app is a key feature that allows users to control their access points remotely, providing added security and convenience. Unlike many competitors, Chamberlain Group combines high-quality hardware with a smart home ecosystem that supports both direct sales and partnerships with professional installers. The company's goal is to lead in the access solutions market while ensuring customer satisfaction and promoting diversity and inclusion within the workplace.

Oak Brook, IllinoisHeadquarters

1954Year Founded

VENTURE_UNKNOWNCompany Stage

Hardware, Consumer Software, Consumer GoodsIndustries

1,001-5,000Employees