Zoom CX Strategic Accounts Business Development Representative

United Kingdom

Apply with AI Apply

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, Software, Telecommunications, Customer ExperienceIndustries

Requirements

Candidates must have experience in SaaS, contact centre, AI-driven, or customer experience solutions. A proven ability to prospect, generate pipeline, and accelerate deals across both new and existing accounts is required. Experience working with partners on joint Go-to-Market initiatives is also necessary, along with excellent communication skills and a consultative, customer-first approach. A passion for customer experience and AI is preferred.

Responsibilities

The Business Development Manager will generate pipeline and drive growth across top target prospects and strategic CX customers. This includes engaging with existing Zoom accounts without CX penetration and net-new organizations. The role involves combining prospecting and outreach with strategic go-to-market execution, collaborating with Zoom's partner ecosystem, CX marketing, and sales teams to accelerate pipeline creation and sales velocity for Zoom's CX solutions.

Skills

SaaS

Contact Center

AI-driven solutions

Customer Experience solutions

Prospecting

Pipeline generation

Go-to-Market strategy

Partner management

Communication skills

Consultative selling

Customer-first approach

Zoom

Video conferencing and online meeting solutions

About Zoom

Zoom provides video conferencing and online meeting solutions that allow users to conduct virtual meetings, webinars, and collaborative sessions. Its main product is video conferencing software, which enables high-quality video and audio communication, along with features like screen sharing, group messaging, and virtual backgrounds. Zoom also offers specialized products for larger events, such as Zoom Webinars and Zoom Events. The company operates on a freemium model, providing basic services for free while charging for advanced features through subscription plans tailored for various users, including businesses, educational institutions, and healthcare providers. Zoom stands out from competitors due to its user-friendly interface, reliable performance, and scalability for different needs, making it a vital tool for remote work, online education, telehealth, and social interactions.

San Jose, CaliforniaHeadquarters

2013Year Founded

$144.5MTotal Funding

IPOCompany Stage

Enterprise Software, Education, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hybrid Work Options

Flexible Work Hours

Stock Options

Company Equity

Paid Vacation

Paid Sick Leave

Risks

Increased competition from Microsoft Teams and Google Meet threatens Zoom's market share.

Privacy concerns and regulatory scrutiny could impact Zoom's operations and reputation.

Hybrid work models may reduce demand for virtual meetings, affecting Zoom's growth.

Differentiation

Zoom offers a user-friendly interface with reliable performance for virtual meetings.

The platform supports diverse needs, including remote work, education, and telehealth.

Zoom's freemium model attracts a wide range of users with scalable subscription options.

Upsides

Zoom integrates AI tools to enhance virtual meeting effectiveness and productivity.

The expansion of 5G networks improves Zoom's video conferencing quality and accessibility.

Zoom's secure, HIPAA-compliant solutions drive demand in the telehealth sector.

Land your dream remote job 3x faster with AI

Try Jobo Free