Zoom

Zoom Contact Centre Sales Specialist - Germany South

Germany

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries

Requirements

Candidates should possess experience in Contact Center/CX sales, fluency in written and spoken German to a native speaker standard, and the ability to qualify leads and perform needs assessments. They should also be skilled in creating, delivering, and managing client presentations, proposals, and coordinating quarterly business reviews, as well as proactively attracting new customers and generating CX conversations.

Responsibilities

The Zoom Contact Centre Sales Specialist will partner with account executives and Zoom channel partners to prospect new opportunities, increase the sales funnel, and drive sales execution plans, supporting teams selling CX solutions into companies across all sectors in Germany. They will develop and maintain business within existing accounts, manage large, complex sales situations and sales campaigns, and partner with Zoom Account Executives to upsell current customers and assist in closing potential customers, while also developing a go-to-market co-sell strategy and collaborating with Product/Engineering on Contact Center integrations & roadmap requirements.

Skills

Contact Center/CX sales
Lead qualification
Needs assessment
Territory planning
Presentation skills
Proposal skills
Outbound sales
Account management
Large, complex sales
Upselling
Partner collaboration
Customer engagement
Product/Engineering collaboration

Zoom

Video conferencing and online meeting solutions

About Zoom

Zoom provides video conferencing and online meeting solutions that allow users to conduct virtual meetings, webinars, and collaborative sessions. Its main product is video conferencing software, which enables high-quality video and audio communication, along with features like screen sharing, group messaging, and virtual backgrounds. Zoom also offers specialized products for larger events, such as Zoom Webinars and Zoom Events. The company operates on a freemium model, providing basic services for free while charging for advanced features through subscription plans tailored for various users, including businesses, educational institutions, and healthcare providers. Zoom stands out from competitors due to its user-friendly interface, reliable performance, and scalability for different needs, making it a vital tool for remote work, online education, telehealth, and social interactions.

Key Metrics

San Jose, CaliforniaHeadquarters
2013Year Founded
$144.5MTotal Funding
IPOCompany Stage
Enterprise Software, Education, HealthcareIndustries
10,001+Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Hybrid Work Options
Flexible Work Hours
Stock Options
Company Equity
Paid Vacation
Paid Sick Leave

Risks

Increased competition from Microsoft Teams and Google Meet threatens Zoom's market share.
Privacy concerns and regulatory scrutiny could impact Zoom's operations and reputation.
Hybrid work models may reduce demand for virtual meetings, affecting Zoom's growth.

Differentiation

Zoom offers a user-friendly interface with reliable performance for virtual meetings.
The platform supports diverse needs, including remote work, education, and telehealth.
Zoom's freemium model attracts a wide range of users with scalable subscription options.

Upsides

Zoom integrates AI tools to enhance virtual meeting effectiveness and productivity.
The expansion of 5G networks improves Zoom's video conferencing quality and accessibility.
Zoom's secure, HIPAA-compliant solutions drive demand in the telehealth sector.

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