Working Student, Customer Support Representative at Planet

Berlin, Berlin, Germany

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Not SpecifiedCompensation

InternshipExperience Level

Part TimeJob Type

UnknownVisa

Aerospace, Satellite Imaging, Geospatial DataIndustries

Requirements

Experience working as a customer support representative or similar role
Experience in handling technical issues with ability to use problem solving mechanism
Excellent written and verbal communication skills
Ability to maintain a professional demeanor
Ability to work independently, as well as contributing as a team player
Ability to multitask, prioritize, and manage time effectively with attention to detail
Ability to travel as necessary to client sites
Actively enrolled in or pursuing a Bachelor's degree in Computer Science, Computer Engineering, or equivalent combination of technical education and work experience
Ability to access export-controlled information (per export control requirements)
Availability for part-time, hybrid role requiring 3 days per week in Berlin office

Responsibilities

Provide support to Planet customers, partners, and field teams via email, phone, chat, or in person (as necessary)
Meet/exceed key performance indicators to drive quality and overall customer satisfaction
Oversee triage and dispatching of inbound requests for technical support
Provide assistance for administrative requests such as password reset, user management, and sales opportunities
Build excellent relationships with partner teams including engineering, customer success, sales, and product management
Participate in projects that improve the efficiency, quality, and overall customer experience with Planet products and services

Skills

Customer Support

Ticket Triaging

Ticket Assignment

Support Handovers

Administrative Support

Problem Solving

Interpersonal Skills

Planet

High-resolution satellite imagery subscription service

About Planet

Planet captures high-resolution satellite images of the Earth using a fleet of small satellites called Doves. These satellites provide near-daily, detailed imagery across eight different bands, allowing clients to monitor environmental changes, manage resources, plan urban developments, and respond to disasters. The company operates on a subscription-based model, giving clients access to a vast library of images and data analytics tools. This approach ensures consistent revenue as clients require ongoing updates. Planet differentiates itself by offering customized solutions and educational resources through Planet School, helping users effectively utilize their platform. The goal of Planet is to be a leader in the geospatial intelligence market, providing valuable insights through frequent and detailed Earth observation.

San Francisco, CaliforniaHeadquarters

2010Year Founded

$617.1MTotal Funding

IPOCompany Stage

Data & Analytics, AerospaceIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

Sabbatical Leave

Remote Work Options

Wellness Program

Mental Health Support

Home Office Stipend

Phone/Internet Stipend

Tuition Reimbursement

Equity

Commuter Benefits

Volunteering Paid Time Off

Parental Leave

Risks

Increased competition from companies like Antaris threatens market share.

Recent layoffs may impact operational efficiency and innovation.

Expansion of partnerships may stretch resources, reducing service quality.

Differentiation

Planet operates the largest fleet of Earth-imaging satellites globally.

Their subscription model ensures continuous revenue from diverse sectors.

Planet's AI-driven analytics enhance satellite imagery insights significantly.

Upsides

AI-driven analytics can expand into agriculture and urban planning sectors.

Partnerships with platforms like UP42 enhance data offerings and capabilities.

Smart city management using satellite data offers new revenue streams.

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