[Remote] Specialist I, New Client Booking at Grow Therapy

United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Mental Health, Healthcare, TelehealthIndustries

Requirements

2+ years of experience in sales or call center client support (healthcare experience preferred)
Proven ability to manage and convert a high volume of inbound leads or client inquiries in a fast-paced environment
Lead with empathy and prioritize customer value over everything else (working closely to find solutions that make their goals possible)
Self-motivated, eager to learn, and comfortable with ambiguity / asynchronous communication
Comfortable overcoming objections and helping clients find alternative solutions
Love problem solving; naturally curious, especially about technology
Successful working independently and remotely, and adapt well to changing priorities and customer needs
Available and able to work 9am-6pm PST / 12pm-9pm EST
Thrive working at a dynamic startup, and excited about contributing to the startup’s growth
Bonus: Track record of at least one year of successful customer-facing professional experience

Responsibilities

Handle inbound calls from prospective clients, assess their needs, and match them with the most suitable Grow provider for their mental health goals
Guide clients through the booking process, providing clear information, addressing questions, and following up as needed to confirm appointments
Maintain detailed and accurate records of client interactions and booking outcomes in Intercom and Zoom to support seamless communication and data tracking
Proactively manage daily tasks to meet or exceed individual booking and conversion targets, optimizing call strategies based on real-time results
Collaborate with the New Client Bookings team to share insights, refine workflows, and support continuous improvement in the client booking experience

Skills

Key technologies and capabilities for this role

Inbound Call HandlingClient Needs AssessmentProvider MatchingAppointment BookingClient Follow-upCustomer ServiceTime ManagementGoal Achievement

Questions & Answers

Common questions about this position

Is this role remote?

Yes, this is a remote position where you'll be part of a remote team of 6-8 teammates.

What experience is required for this role?

Candidates need 2+ years of experience in sales or call center client support, with healthcare experience preferred, plus proven ability to manage and convert high-volume inbound leads in a fast-paced environment.

What is the salary for this position?

This information is not specified in the job description.

What is the team structure like?

You'll be part of a remote team of 6-8 teammates, reporting directly to the New Client Bookings Manager.

What makes a strong candidate for this role?

Ideal candidates are motivated self-starters who excel in a balance of structure and autonomy, lead with empathy, prioritize customer value, and are self-motivated with a passion for expanding access to mental healthcare.

Grow Therapy

Online platform for booking therapy sessions

About Grow Therapy

Grow Therapy is an online platform that connects clients with therapists, allowing users to easily find and book mental health services. The platform ensures quick access to therapy, promising appointments within two days, and simplifies the insurance process for therapy costs. It also provides resources for exploring medication options, enhancing its comprehensive mental health support. Grow Therapy operates across multiple states and accepts various insurance providers, aiming to make mental health services more accessible and efficient.

New York City, New YorkHeadquarters

2020Year Founded

$144MTotal Funding

SERIES_CCompany Stage

Consumer Software, HealthcareIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Flexible Work Hours

Unlimited Paid Time Off

Wellness Program

Competitive Salary

Risks

Increased competition from AI-driven startups threatens market share.

Integration challenges with Big Health partnership may affect service delivery.

Reliance on insurance providers exposes revenue to policy changes.

Differentiation

Grow Therapy offers a comprehensive suite of business tools for mental health providers.

The platform ensures quick therapist access, with appointments available within two days.

Grow Therapy simplifies insurance use, making therapy more accessible and affordable.

Upsides

Recent $88M Series C funding boosts expansion and product development.

Partnerships with Big Health expand service offerings and market reach.

Measurement-informed care system launch enhances patient outcomes and provider attraction.

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