Onboarding Specialist
RoutableSalary not specified
Not SpecifiedCompensation
N/AExperience Level
N/AJob Type
Not SpecifiedVisa
N/AIndustries
Requirements
- 2+ years of experience in sales or call center client support (healthcare experience preferred)
- Proven ability to manage and convert a high volume of inbound leads or client inquiries in a fast-paced environment
- Ability to work 9am-6pm PST / 12pm-9pm EST
- Comfortable with ambiguity / asynchronous communication
- Successful working independently and remotely, and adapt well to changing priorities and customer needs
Responsibilities
- Handle inbound calls from prospective clients, assess their needs, and match them with the most suitable Grow provider for their mental health goals
- Guide clients through the booking process, providing clear information, addressing questions, and following up as needed to confirm appointments
- Maintain detailed and accurate records of client interactions and booking outcomes in Intercom and Zoom
- Proactively manage daily tasks to meet or exceed individual booking and conversion targets, optimizing call strategies based on real-time results
- Collaborate with the New Client Bookings team to share insights, refine workflows, and support continuous improvement in the client booking experience
Skills
Grow Therapy
Online platform for booking therapy sessions
About Grow Therapy
Grow Therapy is an online platform that connects clients with therapists, allowing users to easily find and book mental health services. The platform ensures quick access to therapy, promising appointments within two days, and simplifies the insurance process for therapy costs. It also provides resources for exploring medication options, enhancing its comprehensive mental health support. Grow Therapy operates across multiple states and accepts various insurance providers, aiming to make mental health services more accessible and efficient.
New York City, New YorkHeadquarters
2020Year Founded
$144MTotal Funding
SERIES_CCompany Stage
Consumer Software, HealthcareIndustries
1,001-5,000Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Flexible Work Hours
Unlimited Paid Time Off
Wellness Program
Competitive Salary
Risks
Increased competition from AI-driven startups threatens market share.
Integration challenges with Big Health partnership may affect service delivery.
Reliance on insurance providers exposes revenue to policy changes.
Differentiation
Grow Therapy offers a comprehensive suite of business tools for mental health providers.
The platform ensures quick therapist access, with appointments available within two days.
Grow Therapy simplifies insurance use, making therapy more accessible and affordable.
Upsides
Recent $88M Series C funding boosts expansion and product development.
Partnerships with Big Health expand service offerings and market reach.
Measurement-informed care system launch enhances patient outcomes and provider attraction.
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