[Remote] Workforce Management Analyst at Bestow

United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Strong analytical skills
Experience managing workforce planning in a high-volume insurance or financial services environment
Detail-oriented
Ability to monitor real-time adherence to schedules and service level performance
Ability to make immediate adjustments to staffing deployment
Ability to coordinate with operations managers to implement intraday changes
Ability to develop and maintain optimal scheduling patterns
Ability to analyze historical data patterns and predict future staffing needs
Ability to create short-term and long-term capacity models
Ability to generate daily, weekly, and monthly reports on key performance indicators
Ability to analyze variance between forecasted and actual volumes
Ability to present findings and recommendations to leadership
Ability to track and report on contractor versus core staff utilization and performance metrics
Ability to partner with insurance carrier clients to understand their specific requirements
Ability to work closely with operations leadership to implement staffing strategies

Responsibilities

Monitor real-time adherence to schedules and service level performance across all queues
Make immediate adjustments to staffing deployment based on unexpected volume fluctuations or absenteeism
Coordinate with operations managers to implement intraday changes while maintaining service level agreements
Develop and maintain optimal scheduling patterns that balance employee preferences with business needs
Develop and maintain accurate forecasts for inbound call volumes, application processing, and technical assistance requests
Analyze historical data patterns to predict future staffing needs
Create both short-term and long-term capacity models that account for business growth, new product launches, and carrier-specific requirements
Generate daily, weekly, and monthly reports on key performance indicators
Analyze variance between forecasted and actual volumes to continuously improve prediction models
Present findings and recommendations to leadership regarding staffing differentials and capacity optimization opportunities
Track and report on contractor versus core staff utilization and performance metrics
Partner with insurance carrier clients to understand their specific requirements and ensure forecast alignment with their business projections
Collaborate with operations leadership to implement staffing strategies that support both current needs and scaling initiatives

Bestow

Digital platform for life insurance solutions

About Bestow

Bestow offers a digital platform for purchasing life insurance, focusing on making the process quick and easy for individuals. Their technology streamlines the application process using advanced underwriting methods, allowing customers to receive instant decisions on their coverage. Bestow's software manages the entire insurance lifecycle, which helps reduce costs and enables the rapid launch of new insurance products. Additionally, the company utilizes data solutions to enhance customer data for better marketing strategies and audience targeting. Unlike traditional insurance providers, Bestow emphasizes a user-friendly experience and affordability, with coverage starting at $11 per month. Their goal is to provide accessible life insurance while maintaining high customer satisfaction, as evidenced by their excellent ratings and A+ Better Business Bureau score.

Dallas, TexasHeadquarters

2017Year Founded

$133.8MTotal Funding

SERIES_CCompany Stage

Data & Analytics, FintechIndustries

201-500Employees

Benefits

Competitive salary

Equity

Annual bonus based on company and individual performance

Flexible PTO plan

Medical, dental, & vision insurance

Paid parental leave

Annual lifestyle spending account

Flexible work-from-home policy

Learning & development opportunities

Risks

Departure of key compliance officer may affect regulatory risk management.

Pending Sammons acquisition could alter Bestow's strategic direction.

Recent layoffs and low website traffic indicate potential customer engagement challenges.

Differentiation

Bestow offers a digital platform simplifying life insurance purchase processes.

The company uses advanced underwriting technology for quick insurance application decisions.

Bestow's data-driven approach optimizes marketing and audience segmentation.

Upsides

Growing demand for digital insurance solutions boosts Bestow's market potential.

Partnership with Transamerica enhances Bestow's market reach and credibility.

InsurTech investments provide growth opportunities for Bestow's technology-driven solutions.

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