[Remote] Manager, Workforce Management at Platform Science

Minnetonka, Minnesota, United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

5+ years experience working in one or more areas of workforce management team (forecasting, capacity planning, real-time management, and scheduling)
Salesforce Omnichannel and Zoom Contact Center required, Assembled preferred
2+ years experience of people leadership, preferably in a remote setting
Strong understanding of contact center metrics (service level, occupancy, shrinkage, adherence, average handle time, etc.)
Experience and comfort using MS Excel and Google Sheets
Bachelor’s Degree in Business, Information Technology or equivalent

Responsibilities

Pioneer the Workforce Strategy:
Drive the strategic agenda for the global contact center network
Maintain expertise in best practices, leading innovation, and developing enterprise-wide workforce planning frameworks
Lead and develop WFM analysts in core functions: forecasting, scheduling, reporting, and real-time management
Maximize technology:
Act as the system owner and Subject Matter Expert (SME) for key WFM tools
Drive the optimal use and integration of WFM systems to maximize their effectiveness
Champion innovation in WFM technology, automation, and advanced reporting tools
Manage across complexity:
Oversee multi-site operations, managing complexities like varied time zones, language requirements, and labor regulations
Coordinate workforce planning and maintain shared accountability for both internal teams and external BPO (outsourced) partners
Develop scalable strategies to adapt to changing business conditions, new software launches, or sales and product enhancement strategies
Collaborate cross-functionally with Operations, Training, HR, and Software Teams to define working processes and drive accountability

Platform Science

Fleet management solutions for large operators

About Platform Science

Platform Science offers a configurable open platform for the transportation industry, focusing on telematics and fleet management solutions. Their products include a connected vehicle platform, mobile device management, and a fleet management portal, which help large fleet operators transition from outdated systems to more advanced technology. These tools enable fleet operators to manage mobile devices and applications, monitor operations, and ensure safety and maintenance through a single portal. Unlike competitors, Platform Science emphasizes ease of use and quick deployment, making it accessible for clients. The goal is to enhance efficiency, improve the driver experience, and provide future-proof solutions for fleet management.

San Diego, CaliforniaHeadquarters

2015Year Founded

$350.1MTotal Funding

LATE_VCCompany Stage

Automotive & Transportation, Enterprise SoftwareIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Risks

Emerging IoT fleet management startups increase competition in the market.

Economic downturns may reduce investment in fleet management technologies.

Reliance on OEM partnerships poses risks if relationships are disrupted.

Differentiation

Platform Science offers a configurable open platform for modern telematics solutions.

The company provides enterprise-grade applications tailored for large fleet operators.

Platform Science's platform is easy to use and ready out of the box.

Upsides

Platform Science raised $125 million to accelerate innovation in transportation.

Partnerships with OEMs and companies like Averitt enhance their market position.

ISO 27001 certification boosts trust and compliance in fleet management.

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