ServiceNow

Workflow Design Studio – UX Design Strategist

Santa Clara, California, United States

Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Enterprise Software, Cloud Computing, AIIndustries

Requirements

Candidates should have 8+ years of Service Design experience with the ability to envision and inspire holistic customer-centric solutions. They must be comfortable and at ease in customer-facing meetings and workshops, with experience in conceptualization, design strategy, UX, and art direction of prototypes. A strong understanding of native mobile, web application, and responsive web design is required, along with a command of design basics like readability, iconography, color, and spatial relationships. Familiarity with collaboration, design, and prototyping tools such as Miro, Sketch & Figma, and strong storytelling and communication design skills are also necessary. Experience working in or with enterprise customers, on consumer digital products, product/business strategy, and hands-on experience with mobile, web application, and responsive web UX/UI design are considered nice-to-haves. An inspiring portfolio of insightful experiences or publicly available projects is required for consideration.

Responsibilities

The UX Design Strategist will plan, facilitate, and co-deliver design thinking led engagements and workshops with customers and account teams. They will lead research activities and synthesis to understand the current state, and co-create future state solutions with customers and colleagues. This role involves transforming co-created future state narrative design into an experience, then enhancing and refining it through validation of design concepts. The strategist will articulate and logically communicate concepts to both technical and non-technical audiences, design impactful ways of relating ideas and concepts to executive audiences, and synthesize, create, and publish engagement stories and artifacts to share with the wider community and product teams.

Skills

UX Design
Design Thinking
Customer Experience
Service Design
Research
Synthesis
Facilitation
Workshop Delivery
AI
Cloud Platform

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters
2004Year Founded
$81.5MTotal Funding
IPOCompany Stage
Consulting, Consumer Software, Enterprise SoftwareIndustries
10,001+Employees

Benefits

Generous family leave
Flexible PTO
Matched Donations
Retirement benefits
Annual learning stipends
Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.
Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.
The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.
The company focuses on large enterprises, providing tailored solutions for diverse industries.
ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.
The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.
ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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