Lead UX Researcher (Founding)

Remote

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Travel, Hospitality, BiotechnologyIndustries

Requirements

Candidates must have 5+ years of UX Research experience, preferably in consumer products, marketplaces, e-commerce, or travel, including leading complex, multi-method projects. Proficiency in AI for research tasks, mastery of moderated and unmoderated testing, and fluency with tools like UserTesting.com, Maze, Hotjar/FullStory are essential. Experience building research operations and repositories, data literacy for combining qualitative and quantitative insights, and strong communication and stakeholder management skills are required. A portfolio demonstrating business impact is necessary. Bonus points for travel-tech or startup experience, Figma proficiency, and willingness for occasional field visits.

Responsibilities

The Lead UX Researcher will build the company's research practice from the ground up, defining strategy, operating models, and standards, and creating an insights repository. Responsibilities include planning and executing end-to-end research studies using various methods such as usability testing, interviews, surveys, and field studies. The role involves triangulating insights from behavioral analytics, product data, and qualitative findings to provide clear recommendations. Scaling research operations, influencing product strategy by translating insights into roadmaps, and championing the customer by training non-researchers are also key duties.

Skills

UX Research

Usability Testing

User Interviews

Surveys

Card Sorting

Tree Testing

Benchmark Studies

UserTesting.com

Maze

Hotjar

FullStory

Mixpanel

Amplitude

GA4

Dovetail

Notion

Airtable

JTBD

Diary Studies

Field Studies

Product Lifecycle

Research Strategy

Insights Repository

Participant Recruitment

Data Analysis

Storytelling

Roadmap Development

Wander

Vacation home rentals with hotel amenities

About Wander

Wander.com offers vacation home rentals that come with hotel-grade amenities, catering to a wide range of travelers from casual vacationers to frequent visitors. The platform allows users to browse and book vacation homes through the Wander app, which features a diverse portfolio of properties in various scenic locations. Each rental is designed to provide an enhanced experience, including modern workstations, top-tier cleaning services, and 24/7 concierge support. What sets Wander apart from traditional vacation rental services is its focus on combining the comfort of a home with luxury hotel-like features. The company's goal is to create a relaxing and thoughtful vacation experience for its users, as evidenced by the positive feedback from over 212,603 app users who appreciate the service.

Austin, TexasHeadquarters

2011Year Founded

$31.1MTotal Funding

DEBTCompany Stage

Consumer Software, Consumer GoodsIndustries

51-200Employees

Benefits

Flexible Work Hours

Remote Work Options

Paid Vacation

Risks

High competition from startups using social media to capture market share.

Over-reliance on luxury market segment vulnerable to economic downturns.

Challenges in maintaining consistent standards across diverse property locations.

Differentiation

Wander offers hotel-grade amenities in vacation rentals, setting it apart from competitors.

The company integrates smart mattresses for personalized sleep experiences, enhancing guest satisfaction.

Wander's diverse property portfolio includes unique locations like Yellowstone Valley and Kauai Cliffs.

Upsides

$100M credit facility from Credit Suisse supports expansion and service enhancement.

Partnership with Once Upon A Coconut attracts health-conscious travelers with sustainable refreshments.

Social media marketing on TikTok and Instagram increases brand visibility among younger demographics.

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