[Remote] Principal Service Designer at Humana

San Antonio, Texas, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Health Insurance, HealthcareIndustries

Skills

Key technologies and capabilities for this role

Service DesignSystems ThinkingJourney MappingPrototypingFacilitationStorytellingCross-functional LeadershipOperational IntegrationDesign StrategyBlueprint Creation

Questions & Answers

Common questions about this position

What experience level is required for the Principal Service Designer role?

The role requires 12+ years of experience in service design or systems-oriented experience design.

What key skills are needed for this position?

Candidates need deep fluency in service design methods including blueprinting, journey mapping, prototyping, facilitation, and storytelling, plus experience designing services spanning digital and offline delivery, leading through ambiguity, and strong collaboration skills.

Is this a remote or hybrid role?

The position supports Home or Hybrid Home/Office work arrangements, with specific internet speed requirements to ensure effective remote work.

What internet requirements are there for working from home?

Home or Hybrid employees must have self-provided internet with at least 25 Mbps download and 10 Mbps upload speeds; wireless, wired cable or DSL is suggested, and satellite or cellular needs leadership approval. Employees in California, Illinois, Montana, or South Dakota receive a bi-weekly internet payment.

What should my portfolio include to stand out for this role?

Include a portfolio demonstrating strategic service design leadership and measurable impact, along with a Bachelor’s or advanced degree in Design, HCD, or a related field.

Humana

Health insurance provider for seniors and military

About Humana

Humana provides health and well-being services, focusing on Medicare Advantage plans for seniors, military personnel, and communities. Their plans include HMO, PPO, and PFFS options, designed to improve health outcomes through comprehensive and flexible coverage. Humana's revenue comes from government contracts and member premiums, and they aim to maintain high renewal rates by offering quality service and competitive benefits. The company stands out by fostering a culture of inclusivity and belonging among its employees, while also ensuring accessibility for all members, including offering free language interpreter services. Humana's goal is to deliver value to its members through an extensive provider network and innovative health solutions.

Louisville, KentuckyHeadquarters

1961Year Founded

IPOCompany Stage

Social Impact, HealthcareIndustries

10,001+Employees

Risks

Potential over-reliance on AI could disrupt operations if systems fail or are compromised.

Rising medical costs and tightening Medicare reimbursements may strain financial performance.

Leadership change with new CEO Jim Rechtin could lead to strategic disruptions.

Differentiation

Humana is a leader in Medicare Advantage plans, focusing on seniors and military personnel.

The company emphasizes inclusivity, offering free language interpreter services for accessibility.

Humana leverages AI and cloud technologies through a partnership with Google Cloud.

Upsides

Humana's investment in Healthpilot enhances digital enrollment for Medicare options.

The company is the first insurer to cover TMS therapy for adolescent depression.

Humana's focus on value-based care aims to improve outcomes for kidney disease patients.

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