Senior UX Content Strategist (REMOTE)

The Senior UX Content Strategist will collaborate with cross-functional product teams, including designers, researchers, product managers, and engineers, to create clear, reasonable, and effective direct-to-consumer financial products. Responsibilities include planning and implementing content for user journeys across various channels such as emails, push notifications, marketing, customer support, and chatbots. The role also involves defining, developing, and documenting organizational tools and processes like style guides and content management systems. Key duties include co-designing experiences with product designers, ensuring content effectiveness, scalability, and compliance, and prioritizing usability and accessibility. The strategist will apply and maintain internal style guides, take ownership of content deliverables, create performance-driven content informed by data and research, and mentor other content designers to improve overall UX content quality and influence best practices.