Customer Success Manager
Sama- Full Time
- Entry Level & New Grad
Candidates should possess strong communication and project management skills, along with a solid technical background and the ability to strategically and tactically navigate challenges with large and complex customers.
The Technical Account Manager will develop and maintain close relationships with a strategic group of implementing and production customers, proactively identify opportunities to improve reliability and maintain availability of the Workday system, and act as the Support primary point of contact for the customer and their advocate within Support and other Workday internal teams, ensuring business objectives and goals alignment within teams.
Cloud applications for finance and HR management
Workday provides enterprise cloud applications that focus on finance and human resources for medium to large-sized businesses across various industries. Its main products include Workday Human Capital Management, Workday Financial Management, Workday Adaptive Planning, and Workday Student, which help organizations manage their workforce and streamline financial operations. The software operates on a subscription model, allowing clients to pay a recurring fee based on the number of users and specific modules needed. This model supports continuous updates and improvements to the software. Workday stands out from competitors due to its strong emphasis on customer satisfaction and employee engagement, offering tools like Workday Peakon Employee Voice to enhance workforce experience. The company's goal is to provide essential tools that improve operational efficiency and support businesses in managing their human resources and financial operations effectively.