[Remote] Head of Care Services at Color

United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Cancer Care, TelemedicineIndustries

Requirements

7+ years of experience in healthcare operations, care delivery, or patient services
Expertise in leading, building, and scaling healthcare service operations
Experience in a fast-growing environment
Deep commitment to human-centered care
Mission-driven mindset

Responsibilities

Build an environment that promotes empathy, deep focus on patient experience, accountability on patient outcomes, and cross-functional collaboration and support
Drive performance management, including goal setting, coaching, performance management, and career development across a growing organization
Establish scalable processes and best practices for high-quality service delivery
Develop and execute a long-term strategy for scaling distributed service operations while maintaining an exceptional standard of care
Help recruit, onboard, and retain top talent across the care services organization
Lead through change as Color continues to evolve its care delivery model, ensuring team alignment and resilience
Design and refine service workflows that enhance patient satisfaction, clinical outcomes, and operational efficiency
Develop KPIs, dashboards, and feedback loops to monitor team performance and patient experience metrics (NPS, response times, throughput, cohort outcomes)
Partner with cross-functional teams to ensure delightful experience, consistency, compliance, and excellence in every patient interaction
Ensure alignment of service operations with regulatory standards and Color’s clinical and quality frameworks
Collaborate with Patient Engagement, Product, Engineering, Clinical, and Program teams to identify opportunities for improving patient experience, automation, workflow optimization, and improved member engagement
Serve as one of the key voices of the patient services organization in strategic discussions, ensuring our service model scales intelligently as we grow
Contribute to the design of new programs and services, ensuring operational readiness and seamless integration into existing systems
Partner closely with leadership of the medical group to make sure the best care and experience is always delivered to our patients

Skills

Key technologies and capabilities for this role

Healthcare OperationsTeam LeadershipPatient ExperienceCare DeliveryOperations ScalingMultidisciplinary TeamsCare AdvocacyVirtual CareCancer CareService Operations

Questions & Answers

Common questions about this position

What is the employment type for the Head of Care Services role?

This is a full-time position.

Is the Head of Care Services role remote or office-based?

This information is not specified in the job description.

What salary or compensation is offered for this position?

This information is not specified in the job description.

What experience and skills are required for the Head of Care Services role?

The role requires experience in leading, building, and scaling healthcare service operations, along with expertise in performance management, strategy development, talent recruitment, and process establishment for service delivery.

What is the company culture like at Color Health for this role?

The culture promotes empathy, deep focus on patient experience, accountability on patient outcomes, cross-functional collaboration, and human-centered care.

Color

Provides genetic testing and health screenings

About Color

Color provides genetic testing and health screening services aimed at making healthcare more accessible and affordable. The company offers a variety of tests, including those for COVID-19, which help individuals learn about their genetic risks for different health conditions. These tests can be purchased directly by consumers or through healthcare providers, and Color also collaborates with employers to create personalized health programs for their workforce. What sets Color apart from its competitors is its focus on preventive healthcare and the integration of genetic counseling services, which assist individuals in understanding their results and making informed health choices. The goal of Color is to enhance overall health and wellness by empowering people with genetic insights and improving workplace health through tailored programs.

Burlingame, CaliforniaHeadquarters

2014Year Founded

$441.6MTotal Funding

SERIES_ECompany Stage

HealthcareIndustries

501-1,000Employees

Benefits

Competitive salary

Comprehensive medical, dental, vision, life, and disability benefits. Including employer HSA contributions.

401(k) match

Monthly lunch, phone, and wifi stipend for remote employees

Generous vacation policy, paid holidays and company-wide recharge days

Monthly stipend to spend on your well being

Equal paid parental leave for birthing and non-birthing parents

Four complementary clinical-grade genetic testing kits for you and your family

Risks

AI solutions may face data privacy and security challenges.

Over-dependence on AI could lead to misdiagnosis if systems fail.

Regulatory scrutiny on AI applications in healthcare may increase.

Differentiation

Color integrates AI for personalized cancer screening, enhancing early detection and treatment.

Partnership with American Cancer Society expands access to underserved communities.

Focus on comprehensive cancer care from screening to management sets Color apart.

Upsides

AI-driven screening reduces time for doctors to analyze patient records, improving outcomes.

Partnership with OpenAI enhances service offerings and market position.

Free at-home screenings align with mission of equitable healthcare access, expanding reach.

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