VP of Technical Services

Raleigh, North Carolina, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Sales Performance Management, Enterprise SoftwareIndustries

Requirements

Candidates must have prior director, senior director, or VP-level experience in post-sales functions such as Professional Services, Customer Education, Technical Support, or analogous technical/strategy roles within high-growth SaaS or product-led organizations. A demonstrated history of innovation, creative problem-solving, and executing transformational change, not just incremental improvement, is required.

Responsibilities

The VP of Technical Services will unite and lead Customer Education, Professional Services, and Technical Support teams under a singular strategy, reporting to the SVP of Customer Experience. This role is responsible for transforming technical service delivery by reducing support dependency, accelerating time-to-value, and enabling customer self-solving. Key responsibilities include developing a bold vision for Technical Services, crafting a multi-year roadmap, launching self-service experiences like customer portals and AI-assisted support, and overhauling the education program to prioritize embedded, contextual product guidance. The VP will also expand self-service capabilities, define the future of Professional Services with AI-augmented frameworks, and continuously uplevel team members. Additionally, they will engage with customers to understand their perspectives, surface product gaps to influence the roadmap, establish and evolve KPIs for digital adoption and customer value, and instill a culture of curiosity and customer obsession.

Skills

Technical Services

Customer Education

Professional Services

Technical Support

Self-service

AI-powered platform

Customer Enablement

Onboarding

Product Guidance

Roadmap Development

Digital-first experiences

CaptivateIQ

Sales commission automation and tracking platform

About CaptivateIQ

CaptivateIQ provides a sales commission solution that automates and simplifies the commission calculation process for sales teams. The platform integrates various data sources, allowing for real-time commission calculations and reducing the need for manual data entry. Its interface is designed to be user-friendly, resembling tools like Excel or Google Sheets, which makes it accessible to users without coding skills. What sets CaptivateIQ apart from its competitors is its ability to offer customizable reports and commission plans, ensuring that all team members are aligned and motivated. The goal of CaptivateIQ is to help sales-driven organizations optimize their incentive structures and enhance operational efficiency.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$154.7MTotal Funding

SERIES_CCompany Stage

Fintech, Financial ServicesIndustries

201-500Employees

Benefits

Health Insurance

Paid Vacation

401(k) Company Match

Flexible Work Hours

Home Office Stipend

Professional Development Budget

Risks

Emerging fintech startups pose a competitive threat to CaptivateIQ's market share.

Continuous innovation in AI and machine learning may strain CaptivateIQ's resources.

Integration challenges with new features like SmartGrid could disrupt existing client systems.

Differentiation

CaptivateIQ offers a no-code platform for commission management, accessible to non-technical users.

The company provides real-time commission calculations, enhancing speed and accuracy for enterprises.

CaptivateIQ's customizable reports and plans align with personalized employee incentive structures.

Upsides

The rise of no-code platforms supports CaptivateIQ's user-friendly commission management approach.

CaptivateIQ's cloud-based platform benefits from the trend towards remote work solutions.

The subscription-based model offers predictable revenue streams, aligning with industry trends.

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