[Remote] Senior Director of Services at Jasper

United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, Marketing, TechnologyIndustries

Requirements

12+ years of leadership experience in professional services or solutions delivery at a high-growth SaaS, AI, or enterprise software company
A proven track record of building and scaling a successful services organization that makes a meaningful contribution to company revenue

Responsibilities

Define the vision and build an industry-leading AI services organization. Recruit, lead, and mentor a high-performing, multidisciplinary team of consultants, architects, and enablement specialists
Own the services P&L, driving revenue and profitability through the creation, packaging, and delivery of compelling, high-value offerings
Collaborate with Sales and Solutions Engineering to embed services into our GTM motion. Serve as the key architect for crafting and scoping service Statements of Work (SOWs) for complex enterprise deals. Help design and execute enterprise sales plays that leverage services to maximize customer impact and competitive advantage
Oversee delivery across all service engagements, from initial implementation to advanced outcomes-based projects. Ensure our services dramatically shorten time-to-value and prove customer ROI, fueling platform adoption and expansion. Develop and implement success frameworks that directly tie our work to customer activation, workflow execution, and tangible marketing results
Act as an executive sponsor and trusted strategic advisor for key customers, guiding them through their AI journey. Provide technical leadership to AI Architects, driving innovative solution designs involving APIs, LLMs, prompt orchestration, and complex workflow integrations. Identify common customer challenges and design repeatable, scalable service solutions
Own all key services metrics, including revenue targets, margins, utilization, and delivery KPIs. Establish and refine repeatable processes for everything from SOW creation and resource management to delivery governance and outcomes measurement. Partner with Finance and RevOps to ensure that service offerings are seamlessly operationalised and can scale efficiently with rapid growth

Skills

Key technologies and capabilities for this role

AIServices LeadershipCustomer SuccessP&L ManagementTeam LeadershipStrategic PlanningTechnical ArchitectureImplementationCustomer EnablementRecruitingMentoring

Questions & Answers

Common questions about this position

Is this role remote?

Yes, this is a fully remote role open to candidates located anywhere in the continental US.

What salary or compensation is offered for this position?

This information is not specified in the job description.

What key skills and experience are required for the Senior Director of Services role?

The role requires services leadership, deep AI technical fluency, operational discipline to build scalable organizations, and expertise at the intersection of AI, customer outcomes, and customer success.

What is the company culture like at Jasper?

Jasper is a remote-first organization with team members across the US, France, and Australia.

What makes a strong candidate for this Senior Director of Services position?

Strong candidates excel at building new initiatives at the intersection of AI, customer outcomes, and customer success, with a blend of services leadership, deep AI technical fluency, and operational discipline to scale organizations.

Jasper

AI tool for efficient content creation

About Jasper

Jasper.ai provides an AI-powered tool designed to assist in content creation, specifically for producing high-quality blogs quickly and cost-effectively. This tool helps marketers, especially in the B2B SaaS sector, to generate effective campaigns by streamlining the writing process. Jasper.ai's service operates on a business model that enhances productivity for clients who need a large volume of content, such as marketing agencies and e-commerce businesses. A key differentiator for Jasper.ai is its commitment to ethical practices; it ensures that its AI models are not trained on client data, maintaining user privacy and confidentiality. Additionally, the company does not retain ownership of the content generated through its tool, and all data is stored securely in U.S.-based data centers. The goal of Jasper.ai is to provide a reliable and efficient content creation solution while upholding high standards of data security.

Austin, TexasHeadquarters

2020Year Founded

$121.6MTotal Funding

SERIES_ACompany Stage

Enterprise Software, AI & Machine LearningIndustries

501-1,000Employees

Benefits

Competitive salary

Unlimited vacation policy

401(k) matching

Health, dental, & vision benefits

Happy hour & fun events

Paid holiday & sick days

Risks

Increased competition from OpenAI's ChatGPT integration with iPhone may attract Jasper's market.

Integration challenges from Clipdrop acquisition could dilute Jasper's text-focused content creation.

Market saturation in generative AI could challenge Jasper's unique value proposition.

Differentiation

Jasper offers a unique AI knowledge layer for marketing with Brand IQ and Marketing IQ.

The company ensures data security by not training AI models on client data.

Jasper's AI tool enhances productivity by reducing writing costs for high-quality content.

Upsides

Jasper's acquisition of Clipdrop expands its services to include image creation and editing.

The AI Image Suite targets B2C marketers, improving workflows and campaign launches at scale.

Generative AI's growing demand offers Jasper opportunities for personalized marketing campaigns.

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