Gorgias

VP of Sales

New York, New York, United States

$399,000 – $502,300Compensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
AI & Machine Learning, Consumer Software, Enterprise SoftwareIndustries

Requirements

Candidates must have a proven track record of success as a senior sales leader in a high-growth SaaS or ecommerce technology company, with experience scaling beyond $100M ARR. They should have managed large sales teams of 30 or more people and been responsible for achieving over $30M in new revenue sales. A strong understanding of the ecommerce landscape, particularly Shopify, is essential, along with exceptional leadership and team-building skills, and strategic thinking capabilities.

Responsibilities

The VP of Sales will develop and execute a comprehensive sales strategy to achieve revenue targets and support growth objectives. They will build, lead, and inspire a high-performing global sales team while driving new business acquisition and expanding the existing customer base. Collaboration with Marketing, Customer Success, and Product teams is crucial to maximize revenue opportunities. Additionally, the VP will establish and optimize sales processes, analyze market trends, provide accurate sales forecasting, and represent Gorgias at industry events.

Skills

Sales Strategy
Revenue Growth
Team Leadership
Account Management
Strategic Planning
Sales Management
Ecommerce
AI
Customer Acquisition

Gorgias

AI-powered customer service for e-commerce

About Gorgias

Gorgias provides an AI-powered customer service solution tailored for Shopify stores in the e-commerce sector. Its main service automates the customer support process by sorting, prioritizing, and tagging customer inquiries, known as "tickets," as they arrive. This automation minimizes the need for manual ticket management, allowing businesses to save time and resources. Gorgias' AI can also deliver instant resolutions to customer issues, enhancing the efficiency of support operations. Additionally, the platform enables businesses to create detailed customer profiles that include order history, loyalty status, and reviews, which helps support teams offer personalized service. Gorgias operates on a subscription model, generating consistent revenue while helping businesses improve their customer service and reduce support workloads. The company caters to a diverse range of clients, from small businesses to large corporations, all within the competitive e-commerce landscape.

Key Metrics

San Francisco, CaliforniaHeadquarters
2015Year Founded
$98.6MTotal Funding
SERIES_CCompany Stage
Consumer Software, AI & Machine LearningIndustries
201-500Employees

Benefits

Competitive salary
Health coverage
Generous equity package
Company offsites
Latest laptop
16-week parental leave
Catered meals
4 Weeks of vacation
Retirement benefits
Fully stocked kitchen

Risks

Increased competition from Zendesk and Freshdesk may impact Gorgias's market share.
Rapid expansion to 300 employees across 16 countries may cause operational inefficiencies.
Reliance on Shopify integration poses risks if Shopify changes policies or competes.

Differentiation

Gorgias offers AI-powered customer service tailored for ecommerce businesses.
The platform integrates seamlessly with Shopify, enhancing customer support efficiency.
Gorgias provides omnichannel support, including email, voice, SMS, and social media.

Upsides

Recent $29M funding will expand AI tools, automating 60% of customer support.
Gorgias serves over 15,000 ecommerce brands, including Steve Madden and Glossier.
The trend of hyper-personalization boosts demand for Gorgias's AI-driven solutions.

Land your dream remote job 3x faster with AI