Glia

Sales Director

United States

Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Software as a Service (SaaS), Customer Experience Technology, Digital TransformationIndustries

Position Overview

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Glia's award-winning technology powers conversations with customers for some of the world’s largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. When human abilities such as problem-solving, creative thinking and relationship building are enhanced with technology... magical moments happen.

Position

Director, Sales

The Role

As Sales Director, you’ll play an invaluable role in Glia's growth strategy. You’ll lead our talented team of account executives, and focus on delivering new and strategic expansion revenue across a series of target accounts.

If you are looking to join a team with rapid revenue growth, an incredibly valuable product set serving some of the world's most interesting organizations, this opportunity is for you. Leverage your proven experience to shape our sales motion/strategy and work with Sales leadership that has built +$100M SaaS companies.

Responsibilities

Build & Lead Team

  • Recruit, develop, and manage a high-performing team of Enterprise Account Executives
  • Coach and mentor AEs to achieve pipeline and revenue targets
  • Set clear performance expectations and provide regular feedback

Develop Market Expertise

  • Master digital transformation and AI industry knowledge
  • Stay current with market trends and competitive landscape
  • Build deep understanding of customer challenges and solutions

Drive Sales Strategy

  • Execute value-based selling approach and MEDDPICC methodology
  • Drive adherence to established sales processes for complex enterprise deals
  • Develop compelling ROI analyses to demonstrate platform value
  • Guide and coach AE’s through complex, multi-stakeholder sales cycles and contract negotiations

Achieve Business Objectives

  • Meet or exceed team revenue targets
  • Ensure consistent pipeline development
  • Achieve new business acquisition targets while maximizing expansion revenue within existing accounts
  • Contribute to overall sales strategy and company growth

Requirements

  • 2+ years working in or selling to Contact Centers
  • 3+ years of Enterprise SaaS Sales experience
  • 3+ years of experience in leading a team of midmarket and enterprise sellers
  • Consistent over-achievement track record
  • Excellent phone, email, and social communication skills
  • Experience in hiring and developing top-level Mid Market / Enterprise Account Executives
  • Understanding of complex sales processes
  • Financial Services industry experience is a plus

Company Information

Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

The Glia Talent Acquisition team uses @glia.com and @gliatalent.com mailboxes for coordinating interviews, providing updates, and sending documents. Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via talent@glia.com

Want to know more about working at Glia? Check our Glia's Career FAQs.

Skills

Sales Leadership
Team Management
Account Management
Enterprise Sales
Digital Transformation
AI Industry Knowledge
Value-Based Selling
MEDDPICC Methodology
Complex Deal Negotiation
ROI Analysis
Market Trend Analysis

Glia

Digital customer service solutions for banks

About Glia

Glia provides digital customer service solutions specifically designed for financial institutions like banks and credit unions. Their platform includes various tools such as messaging, video, voice, and CoBrowsing, which allows customer service agents to interact with a customer's web browser in real-time. This technology enables financial institutions to engage with customers across multiple digital channels, allowing seamless transitions between chat, video calls, and voice calls without losing context. Glia's goal is to enhance customer service efficiency and user experience, ultimately improving customer satisfaction and loyalty. Unlike competitors, Glia focuses on the financial services sector, offering a tailored service that helps institutions modernize their customer interactions and increase online loan applications. By providing these tools as a service, Glia aims to help financial institutions deliver personalized support and boost customer retention.

New York City, New YorkHeadquarters
2012Year Founded
$147.8MTotal Funding
SERIES_DCompany Stage
AI & Machine Learning, Financial ServicesIndustries
201-500Employees

Benefits

Stock Options
Professional Development Budget

Risks

Rapid AI adoption could lead to increased competition from new entrants.
Financial institutions may develop in-house digital customer service solutions.
Increasing regulatory scrutiny on AI and data privacy could raise compliance costs.

Differentiation

Glia's ChannelLess® architecture allows seamless transitions between communication channels.
Quality AnalystGPT provides real-time insights into customer needs and trends.
Glia's AI-driven solutions enhance customer experience and operational efficiency.

Upsides

Increased demand for AI-driven customer service in the financial sector.
Growing trend of integrating AI with customer service platforms.
Expansion of digital banking services boosts demand for Glia's solutions.

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