Virtual Assistant - Air Duct Cleaning Company

Employment Type: Part-Time Location Type: Remote Schedule: 3:00 AM - 5:00 AM PHT

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Position Overview

We are seeking a dedicated and organized Virtual Assistant to support a local expert in air duct cleaning and dryer vent cleaning. This role involves managing customer interactions, administrative tasks, and potentially assisting with sales and marketing efforts.

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Requirements

• Skills:
  • Previous experience as a virtual assistant or in a similar administrative role.
  • Strong communication skills (written and verbal).
  • Proficient with Google Workspace, spreadsheets, and CRM tools.
  • Comfortable learning new software such as Yardbook, Jobber, or Mailchimp.
  • Organized, self-motivated, and detail-oriented.
• Experience (Plus):
  • Experience in the home services or field services industry.

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Responsibilities

Customer & Lead Management

• Log and categorize new leads (Hot/Warm/Cold) in Google Sheets or CRM.
• Schedule and execute follow-ups with leads via email and text.
• Respond to basic client inquiries and send job reminders.
• Notify clients of any schedule changes (e.g., weather delays).
• Request and manage Google Reviews post-job completion.
• Send quotes and follow up on pending estimates.
• Maintain and update the lead tracker as needed.

Administrative Support

• Send and track invoices after job completion.
• Follow up on unpaid invoices and maintain payment records.
• Organize and update the weekly/monthly job schedule using Yardbook or Jobber.
• Ensure optimized routing for field efficiency.
• Alert the business owner to any scheduling conflicts.
• Track lead sources and prepare monthly performance reports.
• Maintain status updates in a CRM or Google Sheets if software upgrade hasn't occurred.

Sales & Marketing Assistance (Optional)

• Manage basic social media presence (Facebook, Instagram, Google Business Profile).
• Post updates, respond to comments/messages, and engage with the online community.
• Manage online reputation by requesting and responding to reviews.
• Support email marketing by sending newsletters and setting up automated drip campaigns using platforms like Mailchimp or Jobber.

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Company Information

Client: A local expert in air duct cleaning and dryer vent cleaning, serving Wake Forest, Youngsville, Durham, North Raleigh, and surrounding areas. They specialize in improving indoor air quality, increasing HVAC efficiency, and creating healthier home and business environments.

About ConnectOS: ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

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Application Instructions

JOIN CONNECTOS NOW!

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Additional Details

• Language: English
• Department: Administration & Office Support
• Published: 2025-07-02

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Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

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