Customer Experience Associate (Remote)
Age BoldSalary not specified
- Full Time
- Entry Level & New Grad
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Customer Service, Home ServicesIndustries
Requirements
Candidates should possess excellent communication skills and be committed to continuous improvement, thriving in a dynamic environment. Remote work is possible from Alabama, Arizona, Arkansas, Colorado, Connecticut, Florida, Georgia, Indiana, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Wisconsin, and Wyoming.
Responsibilities
As a Project Advisor, you will handle outbound and inbound calls from customers professionally and courteously, field calls to and from homeowners to offer assistance with their home projects and provide relevant information and support, engage homeowners in discussions about available services and solutions tailored to their needs, and stay updated on product knowledge, policies, and procedures to provide accurate information to customers. You will also collaborate with team members and leadership to share knowledge and best practices, actively participate in team Learning and Development activities, and adhere to performance metrics such as conversion rate, customer satisfaction ratings, and accuracy.
Skills
Communication (Written)
Communication (Verbal)
Customer Service
Problem-Solving
Team Collaboration
Learning
Adaptability
Angi
Sustainability consulting for ESG performance ratings
About Angi
Angi Sustainability focuses on sustainability consulting by providing Environmental, Social, and Governance (ESG) performance ratings and science-based targets for investments. The company collaborates with organizations like the Carbon Disclosure Project and the United Nations Global Compact to help institutional investors and corporations improve their ESG practices. Angi Sustainability stands out by offering both consultancy services and subscription-based analytical tools, allowing clients to measure and enhance their sustainability efforts. The goal is to support clients in making responsible investment decisions and advancing their sustainability initiatives.
Key Metrics
Milan, ItalyHeadquarters
2017Year Founded
$225.5MTotal Funding
VENTURE_UNKNOWNCompany Stage
Consulting, Social ImpactIndustries
1,001-5,000Employees