Project Advisor

Position Overview

• Location Type: Remote (Alabama, Arizona, Arkansas, Colorado, Connecticut, Florida, Georgia, Indiana, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Wisconsin, Wyoming)
• Job Type: Full-time
• Salary: Not specified

Angi® is redefining the future of the home services industry, connecting homeowners with reliable pros. We are expanding our Homeowner Success team and seeking a passionate Project Advisor to play a vital role in partnering with homeowners to get jobs done well. This role focuses on delivering exceptional customer service and contributing to team success.

Requirements

• Excellent communication skills (written and verbal)
• Strong customer service skills
• Ability to engage homeowners in discussions about home projects
• Commitment to continuous improvement
• Ability to learn and adapt to new information and procedures
• Proficiency in using computer systems and software

Responsibilities

• Customer Support:
  • Handle outbound and inbound calls from customers professionally and courteously.
  • Field calls to and from homeowners to offer assistance with their home projects and provide relevant information and support.
  • Engage homeowners in discussions about available services and solutions tailored to their needs.
  • Stay updated on product knowledge, policies, and procedures to provide accurate information to customers.
• Team Collaboration:
  • Collaborate with team members and leadership to share knowledge and best practices.
  • Actively participate in team Learning and Development activities to foster both team collaboration but also personal growth.
  • Support team goals and initiatives to improve overall performance and customer satisfaction.
• Performance Monitoring:
  • Adhere to performance metrics such as conversion rate, customer satisfaction ratings, and accuracy.
  • Seek feedback from leadership and utilize it to improve performance.

Application Instructions

• Not specified in the provided text. (Please refer to the Angi website for application instructions).

Company Information

Angi® is a company dedicated to connecting homeowners with reliable pros and helping them get jobs done well. We have a significant presence in the home services industry with over 150,000 skilled pros and 150,000,000+ projects completed. We believe home is the most important place on earth and strive to make a real impact on families, communities, and livelihoods.