Project Advisor

Position Overview

• Location Type: Remote
• Eligible States: Alabama, Arizona, Arkansas, Colorado, Connecticut, Florida, Georgia, Indiana, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Wisconsin, Wyoming
• Employment Type: Full-time
• Salary: Not specified (Details to be provided upon request)

Angi® is redefining the future of the home services industry, connecting homeowners with reliable pros and helping pros find the work they want. We're expanding our Homeowner Success team and seeking a passionate individual to join as a Project Advisor. This role is crucial in partnering with homeowners to ensure jobs are completed successfully. If you thrive in a dynamic environment, have excellent communication skills, and are committed to continuous improvement, we encourage you to apply.

Requirements

• Excellent communication skills (written and verbal)
• Strong customer service skills
• Ability to handle inbound and outbound calls professionally
• Ability to understand and explain home project concepts
• Commitment to continuous learning and improvement
• Ability to work independently and as part of a team

Responsibilities

• Customer Support:
  • Handle outbound and inbound calls from customers professionally and courteously.
  • Field calls to and from homeowners to offer assistance with their home projects and provide relevant information and support.
  • Engage homeowners in discussions about available services and solutions tailored to their needs.
  • Stay updated on product knowledge, policies, and procedures to provide accurate information to customers.
• Team Collaboration:
  • Collaborate with team members and leadership to share knowledge and best practices.
  • Actively participate in team Learning and Development activities to foster both team collaboration but also personal growth.
  • Support team goals and initiatives to improve overall performance and customer satisfaction.
• Performance Monitoring:
  • Adhere to performance metrics such as conversion rate, customer satisfaction ratings, and accuracy.
  • Seek feedback from leadership and utilize it to improve performance.

Application Instructions

• [Application instructions are not provided in the original job description. Please refer to the Angi® careers page for detailed application instructions.]

Company Information

Angi® is a company dedicated to "getting jobs done well" by connecting homeowners with skilled professionals. They have a significant presence in the home services industry with 150,000+ skilled pros and 150,000,000+ projects completed. Angi believes home is the most important place on earth and strives to make a positive impact on families, communities, and livelihoods.