Customer Experience Associate
AlmaSalary not specified
- Full Time
- Entry Level & New Grad
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Retail, E-commerce, Customer ExperienceIndustries
Requirements
The ideal candidate is a positive, results-driven, hard-working customer advocate who is comfortable being the face and voice of the brand. Specific desired qualifications include: Bonus: Bilingual candidates with the ability to speak and write in Spanish/English are highly encouraged! Outward passion for the brand - and our customers! Excellent technical skills and ability to navigate Zoom and Google Suite (Google Forms, Google Slides, Google Sheets) Sharp and adaptable communicator, in both written and verbal interactions. Independent, self-starter, with results-driven work ethic. Natural ability to manage difficult customer situations in a calm, positive manner. Quick learner of new technical systems and procedures. Must have access to a laptop, headset, and a quiet workspace.
Responsibilities
The Customer Experience Associate will serve as the first point of contact for new and existing customers through our communication channels, including email, live chat, and phone. They will quickly and accurately answer customer questions as well as solve problems related to purchases, shipping, and other issues. They will provide warm and thoughtful advice to questions, largely related to product style, fit, and customer-specific recommendations. They will understand the product line, technology, ordering, shipping & logistics experience inside and out to serve as a knowledge base for customers and fellow team members.
Skills
Customer Service
Communication
Problem-Solving
Product Knowledge
Technical Skills
Google Suite
Zoom
Bilingual Spanish/English
Tecovas
Sells high-quality cowboy boots and apparel
About Tecovas
Tecovas specializes in high-quality cowboy boots, apparel, accessories, and leather goods, catering to customers who appreciate premium western wear. The company operates on a direct-to-consumer model, which allows it to sell products without intermediaries, making its offerings more affordable. Tecovas generates revenue through online sales and physical retail locations, providing a smooth shopping experience. Unlike many competitors, Tecovas emphasizes maintaining product quality while ensuring that prices remain approachable. The company's goal is to deliver exceptional western wear that meets the needs of a diverse clientele, contributing to its rapid growth and strong presence in the market.
Austin, TexasHeadquarters
2015Year Founded
$102.5MTotal Funding
SERIES_CCompany Stage
Consumer GoodsIndustries
501-1,000Employees