Key Account Manager
MarqetaSalary not specified
Full Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Gaming, Interactive Entertainment, Social GamingIndustries
Requirements
- College Degree preferred but not mandatory
- Impeccable communication skills
- Extensive Customer Service experience
- Excellent telephone skills – able to handle high call volume 90 or more a day
- Customer Focused
- Ability to generate revenue on own initiative based on personal account relationships
- Accuracy and Attention to detail
- Rapport building skills
- Team player
- Knowledge of Microsoft Office
- 3 or more years of customer service or account management experience
- Some travel may be needed
- Some weekends or evenings may be required
Responsibilities
- Cultivating and developing relationships and serves as a trusted consultant to our most financially invested players in VIP base by reaching more than 125 contacts a day via phone/email
- Serve as an industry expert and act as a liaison between our highest value players and the studio to resolve bugs and maintain retention of their designated VIP base
- Ensure that our clients receive the highest level of sales and operational customer service by leveraging a highly consultative approach
- Work collaboratively with cross functional teams (Studios for Feature development and special promotions) to drive revenue growth with VIP base
- Uses data science driven workflows daily to increase engagement, reactivate and increase revenue in their designated VIP base
- Strong quantitative aptitude with the ability to analyze campaign performance statistics on their VIP base
- Possess strong communication and presentation skills; ability to connect and reconnect VIP base through high level relationship building with their dedicated base
- Partner with our Senior Director to create consultative engagement and reactivation presentations using market trends, VIP research and industry specific case studies
- Instrumental in driving the RFP documentation for studios to build out VIP driven features to drive higher revenue
- Exceed annual targeted goals for Productivity, Quality, CSAT and reactivation and engagement goals
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the salary for the VIP Account Manager position?
This information is not specified in the job description.
Is this role remote or does it require working from an office?
The role can be located in Toronto, Chicago, or Austin, but no specific remote or office policy is detailed.
What key skills are required for the VIP Account Manager role?
Required skills include a background in customer service or VIP account management, strong communication and presentation skills, strong quantitative aptitude for analyzing data, and proactive outbound communication via phone and email.
What is the work environment like at Zynga?
Zynga fosters a collaborative environment with teams spanning North America, Europe, and Asia, focused on innovation in gaming, and emphasizes working with cross-functional teams to drive revenue and player engagement.
What makes a strong candidate for this VIP Account Manager position?
A strong candidate has experience in customer service or VIP account management, excels in building high-level relationships, can handle over 125 daily contacts via phone/email, and demonstrates quantitative skills for data-driven player retention and revenue growth.
Zynga
Develops social games for mobile platforms
About Zynga
Zynga develops social games primarily for mobile and web platforms, with popular titles like FarmVille and Words With Friends. Their games are designed to be engaging and accessible, featuring social elements that allow players to connect with friends. This focus on social interaction helps keep users engaged and encourages them to return to the games. Zynga targets casual gamers who prefer quick and easy entertainment on their smartphones and tablets. The company uses a freemium model, offering free downloads with optional in-game purchases for enhancements and generating revenue through advertising. Zynga also partners with organizations like Amazon Prime and educational initiatives to expand its reach and support social causes.
San Francisco, CaliforniaHeadquarters
2007Year Founded
$841.9MTotal Funding
IPOCompany Stage
Social Impact, GamingIndustries
1,001-5,000Employees
Benefits
Compensation - Competitive salary, performance bonuses, opportunities for equity participation, retirement/pension savings support programs
Health - Medical, Dental, Vision covered for employees with participation for employees eligible dependents as well as Disability and life insurance program
Family - Generous parental leave for birth parents, partners and adoptive families. Infertility support, emergency child care and flexible time-off policies
Wellness - Gym benefits, wellness programs, employee assistance programs and generous time-off policies
Food - Food and snacks made in-house or delivered, healthy snack kitchens with drinks and treats, coffee bars, regular social gatherings and happy hours
Work & Life - Flexible time-off policies (DTO), office rest areas, gaming spaces, employee discounts and more
Transit Benefits - Shuttle service in select locations, commuter/parking benefits, secure bicycle storage, business travel assistance
Resource Groups - Women at Zynga (WAZ), zCares charitable giving, zParents, zEndurance adventure club, BZU, zPride LGBTQ+ inclusion and belonging
Risks
Chartboost acquisition by LoopMe may disrupt Zynga's advertising strategies.
IBM's patent lawsuit win could lead to financial liabilities for Zynga.
Star Wars: Hunters on PC may face competition from established PC games.
Differentiation
Zynga's games incorporate social elements, enhancing user engagement and retention.
The freemium model allows Zynga to attract a broad audience with free-to-play games.
Strategic partnerships expand Zynga's reach and support social causes.
Upsides
Cross-platform gaming enhances user engagement, as seen with Star Wars: Hunters.
Real-world brand integration in games opens new revenue streams, like with Toyo Tires.
High-profile celebrity marketing boosts visibility, as with Kit Harington for Game of Thrones.
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