Vice President, Global Commercial Excellence

United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Life Sciences, GenomicsIndustries

Requirements

A Bachelor's degree, preferably in Biology or a related life sciences field, is required, with an MBA or graduate degree in life sciences being preferred. Candidates must have over 10 years of management experience in Customer Service, Sales Operations, or related functions, ideally within the Biotechnology or Life Sciences industry. Demonstrated experience with Lean/DBS concepts and building scalable, global processes is essential, as is a proven ability to lead large, high-performing teams and drive cross-functional collaboration. The role requires the ability to travel 25% of the time, including overnight stays within territories or locations. Previous experience in the Genomics industry and with Danaher Business System (DBS) tools and methodologies is considered a plus.

Responsibilities

The Vice President, Global Commercial Excellence will lead the development and execution of a global customer service strategy focused on consistency, operational excellence, and customer satisfaction across North America, Europe, and Asia-Pacific. This role involves aligning cross-functional teams, including Customer Care, Sales Operations, Scientific Applications Support, and Service Operations, to ensure seamless customer experiences. Key responsibilities include driving global commercial operations such as forecasting, sales analytics, incentive compensation, sales training, and commercial data management. The position requires championing a customer-centric culture, embedding continuous improvement and Lean/DBS methodologies, and building a high-performing, globally cohesive customer service and commercial operations team. Additionally, the role involves implementing globally standardized processes and advanced analytics for performance monitoring and strategic decision-making, and representing the voice of the customer in corporate strategic planning to influence global initiatives for enhanced service quality and commercial effectiveness.

Skills

Customer Service Strategy

Global Operations

Forecasting

Sales Analytics

Incentive Compensation

Sales Training

Commercial Data Management

Customer-Centric Culture

Continuous Improvement

Lean Methodologies

DBS Methodologies

Process Standardization

Advanced Analytics

Performance Monitoring

Strategic Decision-Making

Danaher Corporation

Water quality, diagnostics, and identification solutions

About Danaher Corporation

Danaher Corporation operates in key markets such as water quality, product identification, and diagnostics. The company provides precision instruments and advanced purification technologies for analyzing and managing water, ensuring its safety in various environments. In product identification, Danaher specializes in laser marking, coding, and packaging solutions that help maintain product freshness and accurate labeling throughout the supply chain. In the diagnostics sector, Danaher offers tools and software that enhance diagnostic confidence, enabling healthcare providers to deliver effective care. What sets Danaher apart from competitors is its unique Danaher Business System, which focuses on continuous improvement and empowers employees to drive change. The company's goal is to consistently deliver high-performance products and solutions while maintaining leadership in its markets.

Washington, District of ColumbiaHeadquarters

1969Year Founded

IPOCompany Stage

Industrial & Manufacturing, Healthcare, Consumer GoodsIndustries

10,001+Employees

Risks

Increased competition from Roche and Abbott in AI-driven diagnostics.

Potential regulatory challenges in the EU for water quality sector.

Supply chain vulnerabilities affecting precision instruments sourcing.

Differentiation

Danaher's Danaher Business System drives continuous improvement and superior financial performance.

The acquisition of Cytiva enhances Danaher's capabilities in the biopharmaceutical sector.

Danaher's advanced purification technologies meet increasing demands for sustainable water management.

Upsides

Danaher's investment in AI-driven healthcare solutions boosts its diagnostics capabilities.

Cytiva acquisition expands Danaher's market share in the biopharmaceutical sector.

Point-of-care testing demand drives growth for Danaher's diagnostic tools and software.

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