User Support Agent at Rumble

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Media, Video StreamingIndustries

Requirements

Familiarity with video platforms (e.g., Rumble, YouTube, Twitch)
Familiarity with streaming tools (e.g., OBS, Streamlabs, RTMP protocols)
Basic understanding of crypto wallet technologies
Digital media workflows and blockchain fundamentals (a plus)
Clear, confident communicator with the ability to explain complex concepts in an approachable, easy-to-understand way
Demonstrated experience diagnosing and resolving technical or UX issues, ideally in real-time environments like streaming or crypto transactions
Able to resolve individual tickets with care while noticing broader trends and systemic issues
Experience writing clear, concise internal or user-facing content. Prior knowledge base contributions are highly valued
Thrives in fast-moving environments where priorities shift and products evolve rapidly
Proficient with ticketing systems (e.g., Zendesk, Freshdesk)
Proficient with remote support tools
Proficient with standard productivity suites (e.g., Google Workspace, Notion, etc.)
Experience supporting content creators, influencers, or streamers (nice to have)
Familiarity with crypto wallets, seed phrases, transaction tracking and/or wallet integrations (nice to have)

Responsibilities

Respond promptly to inbound customer inquiries via email
Provide technical and functional support across livestreaming tools, multi-channel broadcasting, crypto wallet setup, usage, and troubleshooting
Diagnose and resolve issues related to streaming quality, wallet transactions, studio configurations, and website bugs
Identify platform bugs, user errors, and workflow gaps. Escalate as needed
Work closely with support leadership to relay technical issues and user feedback. Ensure timely resolution and follow-ups on escalated tickets
Contribute to internal and external documentation: FAQs, troubleshooting guides, onboarding flows, and more to reduce incoming support volume and empower users to self-solve
Proactively gather and relay user feedback to help refine product features and advocate for customer needs in roadmap discussions

Skills

Customer Support

Technical Support

Email Support

Troubleshooting

Video on Demand

Crypto Wallet

Livestreaming

De-escalation

Empathy

Product Knowledge

Rumble

Platform for content creators' monetization

About Rumble

Rumble provides a platform for content creators to express themselves freely and monetize their work without the influence of corporate advertisers. The platform offers services such as cloud computing, video storage, and a video player, which help creators manage and distribute their digital content securely. Unlike traditional social media platforms, Rumble focuses on a subscription-based revenue model, allowing creators to earn directly from their audience while maintaining control over their content. This approach attracts individual creators, influencers, and small to medium-sized enterprises who value independence and freedom of expression. Rumble aims to foster an open internet where diverse ideas can be shared without fear of censorship.

Toronto, CanadaHeadquarters

2013Year Founded

$97.3MTotal Funding

IPOCompany Stage

Consumer Software, Social Impact, EntertainmentIndustries

201-500Employees

Risks

Association with controversial figures may deter mainstream advertisers from Rumble.

Tether's financial scrutiny could attract regulatory attention towards Rumble.

Subscription reliance may be challenged during economic downturns affecting consumer spending.

Differentiation

Rumble offers a platform focused on free expression and creator independence.

The company provides subscription-based revenue, bypassing traditional corporate advertisers.

Rumble's technology resists cancel culture, appealing to creators valuing content control.

Upsides

Tether's $775M investment boosts Rumble's financial growth and market confidence.

Rumble Premium's exclusive features could increase subscriber base and revenue.

Partnership with Tether may lead to innovative crypto payment solutions for creators.

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