[Remote] Associate Director of Design Research at Humana

San Antonio, Texas, United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

8-10 years of experience leading design research contributions in innovation, human-centered design, and/or digital product
3+ years managing design research team members
Exceptional communication, problem-solving, coaching, and management skills
Demonstrated advanced education or expertise in design research tradecraft (BS, MS, or PhD in a research-related discipline)
Understanding and experience with a variety of UX and design research methodologies
Passion for contributing to an organization focused on continuously improving consumer experiences in healthcare
Experience with design thinking and agile product development environments

Responsibilities

Set the vision, strategy, and overall learning agenda for design research contributions to the Plan Shopping portfolio
Roadmap, plan, and deliver research contributions on a 3-month cycle
Drive rigorous human-centered practices across the portfolio, championing shared knowledge and immersion
Conduct primary and secondary research to gather and act on insights on consumer experience needs, pain points, usability, and accessibility patterns
Translate insights into prioritized opportunities, design decisions, and business outcomes
Partner with design, product, marketing, and strategy leaders to ensure design research contributions align with organizational priorities
Manage, mentor, and inspire a high-performing team, providing strategic direction and capability enablement
Advocate for evidence-based decision-making, using research to guide business strategies, product decisions, and experience improvements
Ensure research capabilities and deliverables are valued at all levels and across functions

Skills

Humana

Health insurance provider for seniors and military

About Humana

Humana provides health and well-being services, focusing on Medicare Advantage plans for seniors, military personnel, and communities. Their plans include HMO, PPO, and PFFS options, designed to improve health outcomes through comprehensive and flexible coverage. Humana's revenue comes from government contracts and member premiums, and they aim to maintain high renewal rates by offering quality service and competitive benefits. The company stands out by fostering a culture of inclusivity and belonging among its employees, while also ensuring accessibility for all members, including offering free language interpreter services. Humana's goal is to deliver value to its members through an extensive provider network and innovative health solutions.

Louisville, KentuckyHeadquarters

1961Year Founded

IPOCompany Stage

Social Impact, HealthcareIndustries

10,001+Employees

Risks

Potential over-reliance on AI could disrupt operations if systems fail or are compromised.

Rising medical costs and tightening Medicare reimbursements may strain financial performance.

Leadership change with new CEO Jim Rechtin could lead to strategic disruptions.

Differentiation

Humana is a leader in Medicare Advantage plans, focusing on seniors and military personnel.

The company emphasizes inclusivity, offering free language interpreter services for accessibility.

Humana leverages AI and cloud technologies through a partnership with Google Cloud.

Upsides

Humana's investment in Healthpilot enhances digital enrollment for Medicare options.

The company is the first insurer to cover TMS therapy for adolescent depression.

Humana's focus on value-based care aims to improve outcomes for kidney disease patients.

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