Director of Engineering, Operations Tools Suite
Serve Robotics120,000 - 180,000 USD/year
- Internship
- Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Consumer Software, Data & AnalyticsIndustries
Requirements
Candidates must have over 5 years of leadership experience, preferably in a Support, IT, Engineering, or similar environment. Strong interpersonal and communication skills are essential, along with excellent project management abilities and a proven track record of leading cross-functional projects. Strategic thinking and the ability to contribute to high-level planning and decision-making are required, as well as a collaborative mindset for effective interdepartmental work. Familiarity with data science concepts and the capability to translate complex data insights into actionable business strategies are also necessary.
Responsibilities
The User Operations Team Lead will lead and support a team of customer support engineers, ensuring they have the necessary tools, guidance, and mentorship to excel. They will conduct regular performance reviews, provide actionable feedback, and implement tailored development plans for team growth. The role includes acting as a bridge between the team and other departments to facilitate seamless communication and collaborative success. Additionally, the lead will oversee user operations projects, contribute to strategic planning for team efficiency and growth, partner with engineering teams to resolve complex customer issues, and handle escalated customer engagements professionally.
Skills
Leadership
Performance Management
Cross-Functional Collaboration
Project Ownership
Strategic Planning
Problem Solving
Customer Support
Escalation Management
OpenAI
Develops safe and beneficial AI technologies
About OpenAI
OpenAI develops and deploys artificial intelligence technologies aimed at benefiting humanity. The company creates advanced AI models capable of performing various tasks, such as automating processes and enhancing creativity. OpenAI's products, like Sora, allow users to generate videos from text descriptions, showcasing the versatility of its AI applications. Unlike many competitors, OpenAI operates under a capped profit model, which limits the profits it can make and ensures that excess earnings are redistributed to maximize the social benefits of AI. This commitment to safety and ethical considerations is central to its mission of ensuring that artificial general intelligence (AGI) serves all of humanity.
Key Metrics
San Francisco, CaliforniaHeadquarters
2015Year Founded
$18,433.2MTotal Funding
LATE_VCCompany Stage
AI & Machine LearningIndustries
1,001-5,000Employees