Senior Solutions Engineer - Data & ML

Position Overview

• Location Type: Remote
• Job Type: Full-Time
• Salary: $104.1K - $200.6K

Union is solving one of the hardest challenges in AI infrastructure today: enabling high-velocity iteration while maintaining seamless production-readiness for AI workloads at scale. Flyte, the open-source project we steward, is the emerging standard for modern data and AI orchestration, with numerous leading technology organizations - like LinkedIn, Spotify, and Gojek - running millions of mission-critical workloads on the platform. We have a deep bench of infrastructure veterans from companies in the Big Three and beyond and a technical founding team who originally created Flyte while at Lyft. This role focuses on ensuring the technical success of Union Cloud customers’ deployments and use cases.

Requirements

• Experience: 5+ years of solving real-world ML problems to help users attain efficiency, reliability, and repeatability for their ML applications.
• Programming Skills: Solid Python programming skills. Java and / or Scala are pluses.
• Cloud Technologies: Familiarity with public cloud technologies and services, DevOps/MLOps, networking and security principles.
• ML/Orchestration: In-depth understanding of data processing and machine learning. Significant experience with hands-on machine learning and orchestration, building production-use ML systems in multi-tenant cloud products.
• Bonus: Interest in and experience with the Flyte/Union communities or other OSS contributions.

Responsibilities

• Own technical success of Union Cloud customers’ deployments and use cases by partnering with internal and customer stakeholders.
• Represent “voice of the user” and bring that user-first mindset across the company.
• Help Union Cloud users get up and running, and help them debug problems in their workflows.
• Empower our customers to attain efficiency, reliability, and repeatability for their ML applications, by educating them on good patterns.
• Partner with Product and Engineering teams to provide context and insights for feature design, solution and prioritization.
• Develop, maintain and document representative examples for Union Cloud customers.
• Learn, contribute to, and champion the Flyte open-source workflow orchestration system (see https://slack.flyte.org), as well as related Union Cloud.
• Educate technical users and decision-makers on Flyte and Union Cloud.
• Maintain a cadence of communication with customers about their adoption trends, sentiment, and opportunities for deeper engagement.
• Support retention and adoption efforts of Union Cloud among customers by understanding their technical and business needs and helping them succeed.

Application Instructions

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Company Information

• Union is a company focused on AI infrastructure, specifically Flyte, an open-source workflow orchestration system.
• They have a strong technical team with experience from companies like the Big Three.