Director of Engineering, Operations Tools Suite

Position Overview

• Location Type: Remote
• Job Type: Full-Time
• Salary: $210K - $250K

Serve Robotics is seeking a Director of Engineering, Operations Tools Suite to oversee the development of software powering our daily delivery operations. This includes real-time fleet management software, mobile applications for field agents, and delivery logistics optimization tools. The Operations Tools Suite is a mission-critical set of solutions relied on daily by our Operations team to achieve delivery targets, customer satisfaction goals, and growth objectives. You will provide leadership and direction to a highly technical software engineering team while directly contributing time coding, designing, and reviewing code, designs and specifications. You will work closely with product and operations to prioritize the work, and you’ll hire, allocate the work, and support your team to deliver features from concept to production. Your product goals will be to ensure that our systems are performant and reliable while meeting the demands of nationwide expansion, and that your team is contributing to ongoing innovation in our automated delivery logistics.

Requirements

• Strong track record of hands-on leadership of small and highly technical software engineering teams.
• Experience hiring, mentoring, and coaching Sr. and Staff level engineers.
• Building a high-performance, collaborative team.
• Motivated by delivering on business-critical needs, specifically supporting delivery partners and internal delivery operations as we scale our robotic delivery fleet.

Responsibilities

• Managing the Team:
  • Identify hiring needs.
  • Run the hiring process.
  • Champion the onboarding process for new team members.
  • Be the primary person responsible for their professional growth and success.
• Technical Leadership:
  • Mentor a small team of frontend and backend engineers.
  • Establish best practices.
  • Lead by example through hands-on coding and code reviews.
• Contributing time coding, designing, and reviewing code, designs and specifications.
• Working closely with product and operations to prioritize the work.
• Ensuring systems are performant and reliable while meeting the demands of nationwide expansion.
• Contributing to ongoing innovation in automated delivery logistics.

Company Information

• Company: Serve Robotics
• Description: We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
• Current Focus: Developing software for sidewalk robot deliveries in Los Angeles.