Manager, Solutions Engineering

Position Overview

• Location Type: Remote
• Job Type: Full-time
• Salary: Not specified

Omada Health is a digital care provider committed to helping individuals achieve their health goals through sustainable behavioral change. As we inspire individuals towards lifelong health, we seek a proactive engineering manager with expertise in AI & automation to lead our evolving Solutions Engineering Team. This team plays a crucial role in evolving our B2B capabilities and overseeing technical implementations for a diverse range of customers and partners.

Your leadership will be pivotal in directing the Solutions Engineering Team to focus on scalability, business process automation, and advisory roles to ensure successful customer and alliance implementations. By positioning the team as a strategic partner rather than reactive support, you'll engage with cross-functional teams to drive forward scalability and operational efficiency goals.

Your Impact:

• Lead and develop the Solutions Engineering Team to excel in advisory roles, ensuring success in customer and alliance implementations by providing in-depth system and process expertise.
• Identify and drive opportunities to leverage automation, AI, LLMs, automation and self-service tools to scale customer implementation procedures and empower internal operational teams to be more self-reliant and informed.
• Leverage your technical expertise to evaluate the best approach to solve a given problem, whether that is product customization, off-the-shelf tooling, or a mix of both.
• Build strong relationships with Omada’s client-facing teams, aligning strategic objectives to support resource planning and optimizing the team’s capacity for advisory and implementation focus.
• Act as an external facing technical consultant for key implementations and projects; Lead technical implementation discussions with Omada and the customer’s technical teams.
• Build strong relationships with internal product and engineering teams to proactively influence product roadmaps and operational strategies, utilizing insights gained from advisory roles.

Requirements

• 5+ years of experience managing complex projects and technical solutions, with an emphasis on providing strategic insights for scalability and business process automation.
• At least 2 years of experience in a leadership role, with a proven record of offering strategic guidance and successfully collaborating with cross-functional teams.
• Strong advisory capabilities with a demonstrated ability to identify scalability challenges and collaboratively drive business process improvements across product, engineering, and client engagement teams.
• Demonstrated ability to proactively apply AI (Artificial Intelligence), LLMs (Large Language Models), or RPA (Robotic Process Automation) to enhance business processes, drive efficiency, and establish automation.
• Experience driving effective organizational change management by empowering operational teams through training.

Responsibilities

• Lead and develop the Solutions Engineering Team.
• Drive opportunities for automation and AI implementation.
• Provide strategic technical guidance.
• Build relationships with internal and external teams.
• Influence product roadmaps.

Company Information

Omada Health is a digital care provider committed to helping individuals achieve their health goals through sustainable behavioral change.