Robotics Generalist, Expansion
Serve Robotics$130,000 - $190,000/year
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Consumer Software, AI & Machine LearningIndustries
Requirements
Candidates should have over 5 years of experience in user operations, technical support, or support engineering roles, preferably in tech startups or fast-paced environments. Excellent problem-solving skills and the ability to comprehend and communicate complex technical issues are essential. Candidates must be able to proactively identify pain points in customer solutions and have proven experience building strong relationships with customers and cross-functional teams. A humble attitude, eagerness to help others, and the ability to manage multiple projects with high ownership are also required.
Responsibilities
The User Operations Generalist will work directly with customers to solve complex problems and provide education on OpenAI platforms. They will act as experts on OpenAI products and collaborate with engineering and customer teams to resolve issues. The role involves taking learnings from customer interactions to inform scalable solutions and fostering a supportive work culture within the team. Additionally, the Generalist will provide on-call support coverage as needed.
Skills
problem-solving
technical support
customer relationships
issue resolution
communication
complex technical issues
customer support
OpenAI
Develops safe and beneficial AI technologies
About OpenAI
OpenAI develops and deploys artificial intelligence technologies aimed at benefiting humanity. The company creates advanced AI models capable of performing various tasks, such as automating processes and enhancing creativity. OpenAI's products, like Sora, allow users to generate videos from text descriptions, showcasing the versatility of its AI applications. Unlike many competitors, OpenAI operates under a capped profit model, which limits the profits it can make and ensures that excess earnings are redistributed to maximize the social benefits of AI. This commitment to safety and ethical considerations is central to its mission of ensuring that artificial general intelligence (AGI) serves all of humanity.
San Francisco, CaliforniaHeadquarters
2015Year Founded
$18,433.2MTotal Funding
LATE_VCCompany Stage
AI & Machine LearningIndustries
1,001-5,000Employees