(US) Partner Manager

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Software, Healthcare TechnologyIndustries

Requirements

Candidates should have 5+ years of experience in partner management, training operations, or program management, with experience working with third-party vendors or contractors in a training or services environment. Strong project management and communication skills are essential, as is the ability to balance strategic thinking with hands-on execution. Familiarity with learning management systems (LMS), virtual training tools, and customer education best practices is also required.

Responsibilities

The Partner Manager will identify, recruit, onboard, and manage training delivery partners and contractors, serving as the primary point of contact for all partner communications, performance, and escalations. They will define and enforce training delivery standards, monitor partner performance through feedback and metrics, and implement continuous improvement plans. Responsibilities also include coordinating scheduling and logistics for partner-led training, ensuring partners are equipped with necessary resources and up-to-date information, and managing partner budgets, invoices, and payments. Additionally, the role involves supporting the development of scalable partner delivery models, contributing to training strategy evolution, and aligning partner programs with organizational goals.

Skills

Partner Management

Vendor Management

Relationship Management

Performance Monitoring

Contract Management

Budget Management

Scheduling

Logistics

Resource Planning

Training Delivery

Quality Assurance

Continuous Improvement

PointClickCare

Cloud-based EHR solutions for senior care

About PointClickCare

PointClickCare provides cloud-based software solutions specifically designed for the senior care sector, including skilled nursing facilities, senior living communities, and home health agencies. Its main product, Harmony, is an integrated care coordination platform that helps manage patient transitions from hospitals to post-acute care facilities. Harmony allows healthcare providers to exchange clinical data, which improves care coordination and patient outcomes by offering real-time insights and analytics. Unlike many competitors, PointClickCare's platform integrates with other healthcare systems, enhancing data exchange and interoperability. The company's goal is to improve operational efficiency and quality of care for senior care providers through its subscription-based model, which also includes training, support, and consulting services.

Mississauga, CanadaHeadquarters

2000Year Founded

$220MTotal Funding

GRANTCompany Stage

Enterprise Software, HealthcareIndustries

1,001-5,000Employees