PointClickCare

(US) Partner Manager

United States

Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Software, Healthcare TechnologyIndustries

About the Role

Employment Type: Full-Time

We are seeking a strategic and operationally strong Partner Manager to oversee and grow our network of external training partners. This role is critical to scaling our training delivery capacity by managing third-party vendors and contractors who augment our internal training team. The ideal candidate will ensure partner-led training meets our quality standards, aligns with our customer outcomes, and supports our go-to-market strategy.

Partner Relationship Management

  • Identify, recruit, onboard, and manage training delivery partners and contractors
  • Serve as the primary point of contact for partner communications, performance, and escalations.
  • Foster strong, collaborative relationships to ensure alignment with our training goals and corporate values.

Quality & Performance Oversight

  • Define and enforce training delivery standards, including content fidelity, facilitation quality, and learner experience.
  • Monitor partner performance through feedback, metrics, and regular reviews.
  • Implement continuous improvement plans and corrective actions as needed.
  • Works closely with partner/vendors, Professional Services & Sales Leadership teams, and Finance/Legal for ongoing contract and budget management.

Operational Coordination

  • Coordinate scheduling, logistics, and resource planning for partner-led training sessions.
  • Ensure partners are equipped with up-to-date materials, tools, and enablement resources.
  • Ensure partners remain current with product releases, workflows, and certifications.
  • Collaborate with internal teams to forecast demand and align partner capacity accordingly.
  • Oversee partner budgets, reconcile invoices, and handle payments through the online financial system.

Strategic Enablement

  • Support the development of scalable partner delivery models and frameworks.
  • Contribute to the evolution of our training strategy by identifying opportunities for partner innovation and expansion.
  • Align partner programs with broader organizational goals, including customer success and product adoption.

Qualifications

  • 5+ years of experience in partner management, training operations, or program management.
  • Experience working with third-party vendors or contractors in a training or services environment.
  • Strong project management and communication skills.
  • Ability to balance strategic thinking with hands-on execution.
  • Familiarity with learning management systems (LMS), virtual training tools, and customer education best practices.

Compensation

$129,600 - $144,000 a year

At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $129,600 - $144,000 + bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.

Skills

Partner Management
Vendor Management
Relationship Management
Performance Monitoring
Contract Management
Budget Management
Scheduling
Logistics
Resource Planning
Training Delivery
Quality Assurance
Continuous Improvement

PointClickCare

Cloud-based EHR solutions for senior care

About PointClickCare

PointClickCare provides cloud-based software solutions specifically designed for the senior care sector, including skilled nursing facilities, senior living communities, and home health agencies. Its main product, Harmony, is an integrated care coordination platform that helps manage patient transitions from hospitals to post-acute care facilities. Harmony allows healthcare providers to exchange clinical data, which improves care coordination and patient outcomes by offering real-time insights and analytics. Unlike many competitors, PointClickCare's platform integrates with other healthcare systems, enhancing data exchange and interoperability. The company's goal is to improve operational efficiency and quality of care for senior care providers through its subscription-based model, which also includes training, support, and consulting services.

Mississauga, CanadaHeadquarters
2000Year Founded
$220MTotal Funding
GRANTCompany Stage
Enterprise Software, HealthcareIndustries
1,001-5,000Employees

Benefits

Competitive financial rewards & equity potential
Comprehensive benefits available from day 1
Midweek mingles with free lunch
Wellness spending account
Retirement savings plan with employer match
Flexible PTO
Hybrid work models
Parental leave
Family planning support
Training & development programs
Corporate discounts program
Summer half-day Fridays
Health & wellness programs

Risks

Integration with Angel Care Medical may face inventory and billing challenges.
Real-time lab result integration with Sensiva Health raises data privacy concerns.
California network expansion may lead to increased regulatory scrutiny and compliance needs.

Differentiation

PointClickCare offers a comprehensive EHR platform for post-acute care providers.
Harmony platform improves patient transitions between acute and post-acute care facilities.
Largest post-acute care data cloud provides real-time insights for informed decision-making.

Upsides

Partnership with Kno2 enhances nationwide data exchange and interoperability.
Integration with FeelBetter optimizes workflows and increases efficiencies in medication management.
Mealtime Solutions streamlines dietary management, improving resident satisfaction and efficiency.

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