(US) Customer Success Manager - 15 Month Contract

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Health Tech, HealthcareIndustries

Requirements

The Customer Success Manager must have experience managing and nurturing client partnerships, building relationships across all organizational levels including C-suite, and understanding various market segments and lines of business. A strong grasp of PointClickCare's products and services, industry knowledge, and trends is necessary. The role requires the ability to develop and execute strategic account plans and conduct business reviews. This is a remote position requiring 25-50% travel to PointClickCare and client locations within Canada.

Responsibilities

The Customer Success Manager is responsible for building, growing, and expanding client relationships, identifying critical contacts, and ensuring customer success and satisfaction. They will make recommendations that impact the business holistically, communicate the company vision, and meet customer goals by leveraging product and industry knowledge. The role involves maintaining an understanding of products, services, industry knowledge, and trends to drive customer engagement, developing and executing strategic account plans, and guiding clients to achieve successful and valuable outcomes through regular business reviews.

Skills

Customer Success

Account Management

Healthcare Technology

SaaS

Client Relationship Management

Problem-Solving

Communication

PointClickCare

Cloud-based EHR solutions for senior care

About PointClickCare

PointClickCare provides cloud-based software solutions specifically designed for the senior care sector, including skilled nursing facilities, senior living communities, and home health agencies. Its main product, Harmony, is an integrated care coordination platform that helps manage patient transitions from hospitals to post-acute care facilities. Harmony allows healthcare providers to exchange clinical data, which improves care coordination and patient outcomes by offering real-time insights and analytics. Unlike many competitors, PointClickCare's platform integrates with other healthcare systems, enhancing data exchange and interoperability. The company's goal is to improve operational efficiency and quality of care for senior care providers through its subscription-based model, which also includes training, support, and consulting services.

Mississauga, CanadaHeadquarters

2000Year Founded

$220MTotal Funding

GRANTCompany Stage

Enterprise Software, HealthcareIndustries

1,001-5,000Employees