Training and Development Specialist
NavaSalary not specified
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
E-commerce, Online MarketplaceIndustries
Requirements
- (None specified)
Responsibilities
- Deeply understand the skills required for front-line agent teams
- Execute a strategic approach to building skills at pace and scale
- Evaluate training tactics to identify successes and areas for improvement
- Collaborate with team members across all levels and tenures to bridge knowledge gaps
- Improve the quality and reliability of customer interactions
- Drive efficiency within agent day-to-day operations
- Collaborate with external partner teams to ensure consistent process and quality
- Design and implement a comprehensive training framework, including new hire onboarding and continuing education, built for scale
- Continuously deepen understanding of how customer and agent experiences intersect
- Deploy strategies and tactics to maximize impact
Skills
Training Program Development
New Hire Onboarding
Continuing Education
Performance Evaluation
Stakeholder Collaboration
Process Improvement
Customer Experience Optimization
Agent Training
Knowledge Management
Training Framework Design
WhatNot
Online marketplace for authentic collectibles
About WhatNot
Whatnot.com operates as an online marketplace dedicated to collectibles, particularly focusing on items like Funkos and FiGPiNs. The platform ensures that every collectible listed is 100% authentic through a rigorous verification process that includes hand authentication, providing trust and security for both buyers and sellers. It caters to collectors and enthusiasts who seek a reliable space to buy and sell rare and exclusive items from popular franchises such as Marvel Comics and Star Wars. Whatnot.com distinguishes itself from competitors by charging low fees on sales and offering seller protection, which guarantees prompt and secure payments. The company's goal is to create a trusted environment for the growing community of collectible enthusiasts, facilitating safe and easy transactions for unique items.
Marina del Rey, CaliforniaHeadquarters
2019Year Founded
$728.7MTotal Funding
SERIES_ECompany Stage
Consumer Software, Consumer GoodsIndustries
501-1,000Employees
Benefits
Competitive base salary and stock options
Unlimited Vacation Policy and No Meeting Holidays
Health Insurance options including Medical, Dental, Vision, Life, Short term disability & Long term Disability
Work From Home Support
Up to $500 monthly to spend within Whatnot App
Care benefits
Risks
Increased competition from TikTok Shop may impact Whatnot's market share.
The collectibles market's volatility could affect Whatnot's sales and inventory.
Expansion into new categories may dilute Whatnot's specialized brand identity.
Differentiation
Whatnot offers a unique marketplace for 100% authenticated collectible items.
The platform integrates live shopping with entertainment, enhancing user engagement.
Whatnot's partnerships with major franchises like Marvel boost its market appeal.
Upsides
Whatnot's $265M funding round supports expansion and new product categories.
The platform's collaboration with PSA enhances trust through integrated authentication services.
Rising interest in live shopping among younger demographics drives Whatnot's growth.
Related Jobs
RemoteRemoteSenior Risk Analyst - Enterprise Risk Management
DeelSalary not specified
Full Time
Senior (5 to 8 years)
RemoteSenior Developer (Rust)
1PasswordSalary not specified
- Full Time
- Senior (5 to 8 years)
RemoteSenior Manager, Agency Enablement
The ZebraSalary not specified
RemoteInstructional Designer (Contract)
NorthspyreSalary not specified
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
RemoteLearning and Development Consultant
Verra MobilitySalary not specified
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
RemoteStandards & Enforcement Specialist (formerly Trust & Safety)
SubstackSalary not specified
- Full Time
- Junior (1 to 2 years)
RemoteSenior Risk Strategist - Fraud
MercurySalary not specified
RemoteTeam Lead, Customer Experience
Bestow$60,000 - $70,000/year
- Full Time
- Expert & Leadership (9+ years)
RemoteOperations Risk Lead
KalshiSalary not specified
RemoteEnablement Program Manager
BlueCatSalary not specified
- Full Time
- Senior (5 to 8 years)
RemoteActuary, Risk and Compliance
HumanaSalary not specified
RemoteSnr. Security Awareness Content Specialist (Remote)
KnowBe4Salary not specified
- Full Time
- Mid-level (3 to 4 years)
RemoteSenior Data Scientist - Trust & Safety Operations
ThumbtackSalary not specified