Snr. Security Awareness Content Specialist (Remote) at KnowBe4

Remote

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

CybersecurityIndustries

Requirements

Bachelor's degree in Organizational Development, Security Awareness, Instructional Design or related field/experience
Excellent communication skills - both written and on the phone
Experience with development and updating documentation
Minimum 2 years of experience advising clients on learning plans related to security awareness training
Minimum 2 years of experience providing customer support
Experience with translations a plus
Experience with project management software
Experience with Gmail and Google Docs
Experience with MS Office (Word and Excel)
Experience with web browsers (Chrome, Internet Explorer, etc.)
Strong verbal and written communication
Excellent time management and organization skills

Responsibilities

Leads strategic review and analysis of security awareness training content offering
Develops comprehensive training plans for global markets
Implements data-driven optimization strategies to maximize client engagement and value
Performs review of new content each month and updates recommended training content documentation
Collaborates with global content specialist team to ensure congruency in regional recommended training plans
Advises on best practices for implementing large-scale learning plans using KnowBe4’s industry-leading security awareness and compliance content
Support internal and external customers with onboarding, implementation, and product usage
Solicits and reviews customer feedback with regard to topics, localizations, and quality of content
Provides customer feedback to the content development teams to help inform roadmaps
Answer questions and provide internal and external customer support for the security awareness training library
Thinks globally and stays attune with regional security awareness training law updates and cultural expectations
Builds and maintains relationships with executive stakeholders
Presents content recommendations to leadership, and advocates for resources to support content excellence
Support marketing efforts related to the security awareness training library
Provides training and support to junior team members
Takes an active role in creating and supporting content that is diverse, equitable, and inclusive
Contributes to continual improvement of our processes, quality, and efficiency as we grow

Skills

Security Awareness

Content Development

Training Programs

Data Analysis

Strategic Review

Training Plans

Documentation

Collaboration

KnowBe4

Security awareness training and phishing simulations

About KnowBe4

KnowBe4 provides security awareness training and simulated phishing exercises to help organizations combat social engineering threats. Their platform is designed to be easy to use and can be quickly implemented, allowing IT professionals to deploy training programs faster than many competitors. The service includes a variety of training modules and phishing simulations that are accessible through a subscription model. A dedicated Customer Success team supports clients during the onboarding process, ensuring a smooth transition without requiring extra consulting time. The main goal of KnowBe4 is to enhance the security posture of businesses by educating employees about potential cyber threats.

Clearwater, FloridaHeadquarters

2010Year Founded

$390.1MTotal Funding

IPOCompany Stage

Enterprise Software, CybersecurityIndustries

1,001-5,000Employees

Benefits

Financial Security - 3.5% 401k Matching, Company-wide Monthly Bonuses Up To $2,000 A Month, Employee Referral Bonuses, Employee Stock Purchase Program

Health and Wellness - Fully Paid Medical Insurance, Vision and Dental Plans, FSA (Flexible Spending Account), Free Gym Benefits Through Classpass, Virtual Yoga Classes, Free Fresh Fruit Delivered Weekly

Vacation, Time Off and Leave - Open Paid Time Off, National Holidays, Fully Paid Military Leave

Continuing Education - Tuition Reimbursement Up To $5,250 A Year, Certification Completion Bonuses Up To $10,000 A Year

Remote Work Options

Supporting Families - 8-weeks Fully Paid Parental and Adoption Leave, Breast Milk Shipping for Traveling Parents, Adoption Assistance, Fertility Assistance, Knowster Parents Employee Resource Group

On-site Life Coach

Risks

Emerging cybersecurity firms with similar AI-driven solutions may erode KnowBe4's market share.

Rapid evolution of AI-generated phishing attacks may outpace KnowBe4's defense capabilities.

Economic downturns could challenge subscription-based revenue models due to budget cuts.

Differentiation

KnowBe4 offers the world's largest security awareness training and simulated phishing platform.

The platform is user-friendly, intuitive, and scalable for busy IT professionals.

KnowBe4's rapid deployment is often twice as fast as competitors' solutions.

Upsides

Increased demand for cybersecurity training due to remote and hybrid work environments.

Growing interest in gamified learning enhances engagement in security awareness programs.

AI integration in cybersecurity tools predicts and prevents phishing attacks effectively.

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