[Remote] Senior Data Scientist - Trust & Safety Operations at Thumbtack

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Home Services, Trust and SafetyIndustries

Requirements

BA/BS degree, preferably in Economics, Statistics, Math, or Computer Science
Passion for using data to drive business impact in an operational context
Strong technical background
Ability to ask the right questions and roll up sleeves to find answers
Comfortable in a highly collaborative environment
Deep understanding of Trust and Safety team vision and objectives, as well as company-wide strategy
Ability to quickly build technical and domain expertise about the platform and operations touch-points

Responsibilities

Partner with leaders of Thumbtack’s Trust and Safety Operations teams to conduct in-depth quantitative analyses that guide strategic decisions
Make recommendations based on detailed analysis and a deep understanding of the business
Build and maintain reports, models, metrics, and visualizations which provide insight into users’ experiences and business performance
Work with Ops and Finance teams to measure impact of Trust and Safety Operations initiatives
Maintain SQL queries and dashboards that underpin analysis and reporting infrastructure
Identify key drivers of core business outcomes through regression analyses and other statistical techniques
Design and run experiments to test hypotheses, improve workflows, and optimize strategies for the Trust and Safety Operations teams
Contribute to team and company data culture through peer collaboration, training, coaching and more
Partner with product and operations leaders in shaping strategy for Trust and Safety Operations teams
Collaborate with Internal Tools, Data Engineering, and Product teams on broader efforts
Drive impact on key focus areas such as modeling incident risk, testing new risk mitigation strategies, guarantee offerings, forecasting work ticket volume, and scaling strategic initiatives while controlling costs
Scope, prioritize, and execute tasks related to new company initiatives and programs
Gather, organize, and present insights, trends, and predictions to partners and stakeholders
Refine strategy, identify opportunities to drive progress on strategic company initiatives, and prioritize effectively

Skills

Key technologies and capabilities for this role

Data ScienceStatistical ModelingRisk ModelingForecastingSQLPythonData AnalysisA/B TestingOperations Research

Questions & Answers

Common questions about this position

What is the salary range for this Senior Data Scientist role?

This information is not specified in the job description.

Is this Senior Data Scientist position remote or does it require office work?

This information is not specified in the job description.

What skills are required for the Senior Data Scientist role on the Operations Data Science team?

Candidates need a strong technical background, the ability to ask the right questions, comfort in hands-on analysis, and a deep understanding of business vision and objectives. The role involves modeling incident risk, forecasting, and collaborating across teams.

What is the team structure like for this data science position at Thumbtack?

The Ops Data Science team is a tight-knit group within a global team of more than 40 data scientists across the United States and Canada, with members embedded in specific business lanes like Trust and Safety Operations.

What makes a strong candidate for this Senior Data Scientist role?

Strong candidates will quickly build technical and domain expertise, partner proactively with leadership, drive impact on key areas like risk modeling and forecasting, and effectively scope, prioritize, and execute collaborative projects.

Thumbtack

Online marketplace connecting consumers with local professionals

About Thumbtack

Thumbtack connects consumers with local professionals for various services through its online marketplace. Users can find professionals like plumbers, electricians, and landscapers by searching the platform, comparing prices, reading reviews, and booking services directly. The platform offers cost estimates based on numerous bids from professionals, helping consumers understand potential service costs. Thumbtack generates revenue by charging professionals for leads, which are inquiries made by customers through the site. This model allows Thumbtack to serve a wide range of customers across the U.S., making it easier for them to find and hire local service providers.

San Francisco, CaliforniaHeadquarters

2008Year Founded

$680.3MTotal Funding

DEBTCompany Stage

Consumer Software, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Paid Holidays

Phone/Internet Stipend

Mental Health Support

Risks

Increased competition from OfferUp could dilute Thumbtack's market share.

Dependency on RentRedi partnership may risk customer acquisition dynamics.

Reliance on external funding could be risky if market conditions change.

Differentiation

Thumbtack connects users with 300,000 local service businesses across the U.S.

The platform offers personalized guidance and cost estimates for various home services.

Thumbtack charges professionals for leads, ensuring a straightforward revenue model.

Upsides

Partnership with OfferUp expands market reach and customer base.

$75 million financing boosts technology investment and service expansion.

Experienced leaders enhance legal and user research capabilities, improving trust and experience.

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